The requirement for creation of a customer credit note is that an invoice has been previously generated and sent for the corresponding order.
If an order is invoiced, the “Credit” sub-item is displayed in the “Payment” module of the Partnershop Backend under “Track”.
To create a new credit note, click the “new” link. In the opened input form, you select a credit date, store the desired credit amount for net charge, and choose the relevant VAT rate using the selection menu.
Close the credit note by clicking on the “Save & Create” button. Confirm the embedded message. The credit note is generated and a PDF document is created. Choose Open.
To send the credit note by e-mail, click on the “track” button. This returns you to the details of the order. Then click the “send” link. An e-mail with the credit note PDF in the appendix will be sent to your customer. The shipping status of the e-mail is displayed under the item “Mailtracking”.
Note
To check the shipping status “sent” within the mailtracking, you leave the order detail view and call the order again via “Track”. Do not update the job detail view by pressing the F5 key.