FAQ Category: Production

You have received an order that corresponds to the specifications you made for your own production. At these orders, you are responsible by yourself for checking print data, for production and for dispatch of the goods. In addition, you have to care for the status of the purchase order (“Production” – “Track” – select the appropriate order – “State of order”).

Other steps in the process (e.g., payment verification, print data transfer, etc.) run automatic and without your intervention. Or are dependent on your correct status maintenance in the backend (e.g., dispatch of shipping confirmation mails and billing documents with the dispatched state).

Your USS Partnershop allows you to produce your customers’ orders. You can make the settings in your Partnershop Backend under the menu item “Production” – “Place of Production”.[1]

First, activate the radio button „Some or all products to be produced at my side“.[2] Now select the product for which you want to make the settings.[3] Then indicate your production capabilities: Select the product options you are able to provide (e.g. a certain kind of paper or finishing).[4] Confirm your settings by clicking the “Go!” button.[5]

Only when an order item fully fits your individual settings, the order will be classified as an order for your own production.

Attention
Please consider that for every product attribute, at least one option needs to be selected (even when it’s not displayed in the shop frontend) – otherwise, an order item of this product will never be defined as one for your production.

All product options are offered to their customers no matter where they are produced.

To ensure that an order is delivered at the indicated delivery time, an order must be triggered by 11:00 CET / CEST at the latest and the print data upload must have been completed. This applies if the order is placed on a weekday (Monday-Friday).

For orders which have not been received by this time, the indicated delivery date shifts by + 1 working day.

Unless the selected payment method is “payment in advance” you don’t need to do anything. The order will automatically be forwarded to Unitedprint. File checks, production, and shippments to your customers will all be handled by Unitedprint. You can track the status of orders in your backend. As soon as an item was shipped, your USS partner shop sends a shipping confirmation mail to your customer including the invoice document.

All of this happens without any involvement on your side. However, since Unitedprint will never directly contact your customers, you should be available for queries of customers or Unitedprint.

In case the selected payment method of an order is “payment in advance”, you need to check whether you have received the payment and release (mark as “Paid”) the individual order items. Only then the items will be forwarded for production.

In the Partnershop backend please click “Production” and select “Track”. Enter the necessary parameters (for example, order number or order date) into the search mask and start the query. Please review the columns “Order number” and “Product kind” in the order detail view. If there are several items for an order, they are displayed underneath each other for the respective order number under “Product kind”.

In the Partnershop backend please click “Production” and select “Track”. Enter the necessary parameters (for example, order number or order date) into the search mask and start the query. In the list overview, click on an item under “Product kind” (highlighted in color and underlined). In the detail view of order, you find the current order status under “State of order”.

In the Partnershop backend please click “Controlling”, select the desired parameters and start the query. The result of your query are displayed as a chart.

In addition, it is possible to print out the query result or export it as an Excel file.

Yes. We keep you informed about the progress of your order in the form of status messages by e-mail to the address stored in the system.

In parallel you can view the current order status at any time via the Partnershop backend Production > Track.

To do this, enter the appropriate order number in the search field in the area Production> Track> Order number / item. Confirm the search by clicking the button “GO!”.

Note
Search requests for orders that have already been completed must be indicated by specifying the order number or the customer number. A general search for all orders is not possible for technical reasons. If you are looking for the customer number, the search result includes both – current and completed orders.

Please follow these steps:

1. Go to the Partnershop Backend menu> Production> Track and select the desired job. [1]
2. Click on the respective order item in the column “Product kind” [2], which is to be canceled.
3. Within the detail view in the module “Order information> State of order” select the item “Cancellation” from the drop-down list. [3]
4. Confirm your selection by clicking the button “Save”. [4] The following message is displayed. [5]

Note
If an invoice already exists for the order you canceled, you must create a separate cancellation invoice for the purchase order or purchase order item and send it to the customer. The details can be found in the section “How do I create a cancellation invoice?”

Please follow these steps:

1. Go to the Partnershop Backend menu> Production> Track and select the desired job. [1]
2. Click on the respective order item in the column “Product kind” [2], which is to be canceled.
3. Within the detail view in the module “Order information> State of order” select the item “Cancellation” from the drop-down list. [3]
4. Confirm your selection by clicking the button “Save”. [4] The following message is displayed. [5]
5. Push the (partial) rebooking of your customer’s payment via your Worldline account.

Note
If an invoice already exists for the order you canceled, you must create a separate cancellation invoice for the purchase order or purchase order item and send it to the customer. The details can be found in the section “How do I create a cancellation invoice?“.

In general, you can operate your own customer complaints management. Therefore, you can accept or reject complaints claims by the customer – without consulting Unitedprint – even if Unitedprint was the producer of the complained goods.

Follow these three steps:

1. Give your customers a new, reduced invoice (Backend area “Production” – “Track” – choose the appropriate order).
2. Transfer the difference back to your customers (for example, from your Worldline Backend).
3. Contact Unitedprint if you want to claim the article at Unitedprint.

In this case, you can accept or reject complaints claims from your customers – without consulting Unitedprint.

Follow these two steps:

1. Give your customer a new, reduced invoice (Backend area > Production > Track).
2. Transfer the difference back to your customers (for example, from your Worldline Backend).

If you are complaining about self-produced articles, please consider that the calculation basis for commissions charged to you remains the original selling price.