Can I activate the ‘Invoice’ payment method for individual customers?

Yes, the ‘Invoice’ payment method can be activated for individual customers.

Go to the Partnershop backend – Settings / Payment. [1]

Navigate to the ‘Activate payment methods’ module. [2]

Activate the “Payment by Invoice” checkbox. [3]

Save the change using the ‘Go!’ button. [4]

Then switch to the Partnershop backend – Customers. [5]

Navigate to the ‘Search for’ module [6] and search for the customer for whom you would like to authorise invoice payment. Use one or more of the search criteria, such as customer number, e-mail address, name, etc., to do this. [7]

Confirm the search by clicking on the ‘Go!’ button [8]

If you know the customer number, you can select it directly from the overview on the right under ‘CN’ by clicking on the number. [9]

This will open the corresponding customer data record.

For further editing, click on the ‘Edit’ link in the ‘Customer data’ module. [10] [11]

In the ‘Edit customer data’ module [12], all possible payment methods are displayed – regardless of the options activated under. [2] [13]

To activate the ‘Invoice’ payment method for the previously selected customer, tick the “Invoice” [14] checkbox in the ‘Payment methods’ area as a permitted payment method.

Save the change using the ‘Save’ button. [15]

Note

The ‘Invoice’ checkbox in the ‘Edit customer data / Payment methods’ module is deactivated by default and must be activated for each customer if required.

How can I mark an order as “paid”?

If an order was placed by your customer with the payment method “Advance payment”, you must confirm receipt of payment.

To do this, proceed as follows.

Switch to the Partnershop backend – Orders / Track menu. [1]

To find a desired order, use the possible search options, such as “Order number” or “Order date”. [2]

Confirm your entry by clicking on the “Go!” button. [3]

Navigate to the “Payment” module. [5]
In the “Status of payment” line, the current order status is displayed as “unpaid”. [6]

Activate the “Advance payment” checkbox by clicking in the “Payment by” line. [7]

Confirm the activation by clicking on the “Go!” button. [8]
In the “Status of payment” line, the order is displayed as “paid” and is therefore released for production. [9]

Note

Only after the status has been changed from “unpaid” to “paid” will a prepayment order be automatically transmitted to Unitedprint.

If a PayPal payment is displayed as “unpaid”, please check the payment transactions in your PayPal business account.
If the payment has been received, confirm receipt of payment there.
If no payment has been received, please inform your customer.
Unconfirmed PayPal payments for partner shop orders will not be transmitted to Unitedprint and therefore will not be produced.

What is an “internal order” and how can I place an order without a Partnershop invoice?

As a Partnershop operator, you have the option of ordering your own marketing materials and samples via your shop. Such an order can be treated as an “Internal Order”.

No automatic invoice is created in the Partnershop for this type of order.

Your invoice from the producer print24 remains unaffected.

The “Internal Order” option is intended exclusively for your own use as a Partnershop operator!

The “Internal Order” checkbox in the customer account should therefore only be activated in your own account.

Automatic process

To execute an “Internal Order”, switch to your Partnershop backend – Customers. [1]

Search for your customer account (customer number, email address, etc.). [2] Under “Customer data”, click the “Edit” button. [3]

Activate the “Internal Order” checkbox under “Payment methods”. [4] Confirm your entry by clicking on the “Save” button. [5]

Then switch to your shop and place an order.

As a logged-in user and with the “Internal Order” checkbox activated in your customer account, the “Order type” [6] selection is automatically displayed in the shopping basket.

If you activate the checkbox labelled “Internal” [7], the order is immediately zeroed.

Finalise your order.

Note

The “Internal Order” setting has no influence on the prices displayed in the calculation.

How can I use the credit card payment method in my Partnershop?

Credit card payments are made in the partner shop via the provider Worldline | Six Payment Services offered.

First you need to register with Six Payment Services.
If you have any questions, please contact the Setup Manager at the following e-mail address: setup@unitedprintshopservices.com

When the registration with Six Payment Services has been completed, you will receive your activation data and access data for My Saferpay and the Merchant Portal (My Portal) from Six Payment Services by e-mail.

To receive the data required to activate the credit card payment method in your Partnershop, please proceed as follows:

  1. Log in to the Saferpay Backoffice (My Saferpay) with your Saferpay user name and the corresponding password in order to create the JSON API access data.
  2. After successfully logging in, navigate to “Settings” (1) and then to “JSON API Basic Authentication” (2).
  3. Define your API password (3). Click the “Save” button (4) to save your entries.


Activation in the Partnershop backend
Open your Partnershop backend in the Finance > Payment area and enter the required data in the “Indicate your Worldline business account” module.

  • API username: This is the username which is displayed in My Saferpay > Settings> JSON API Basic Authentication, e.g. API_401844_28401787
  • API password: This is the password that you have defined in My Saferpay.
  • Customer ID: The CustomerID is a 6-digit sequence of numbers and is displayed in My Saferpay > Settings > JSON API Basic Authentication. It is also part of the username API, e.g. 401844
  • Terminal ID: You can find the Terminal ID (for e-commerce transactions) on the one hand in My Saferpay > Settings > Terminals and on the other hand in the activation data sent to you by SIX Payment Service by e-mail. The Terminal ID usually has the format 17xxxxxx.

Confirm the entries in the Partnershop backend with the button “Go” .

You can then activate the “Activate Payment by credit card” checkbox in the “Activate payment methods” module on the same page (Finance > Payment) and confirm here with “Go”.

The payment method is then available to customers in the shopping cart.

What or who is Saferpay?

Saferpay is the payment system from Worldline | Six Payment Services for all online solutions. The cloud-based payment solution ensures the secure payment processing of all orders via your Partnershop. Saferpay provides access to a variety of payment methods and supports all known payment methods, including those of third-party providers.

What or who is Worldline | Six Payment Services?

Worldline | Six Payment Services is a so-called Payment Service Provider (PSP), through which your customers are offered various online payment methods within the Partnershop. Six Payment Services has contracts and technical connections with the individual online payment services and thus acts as a link between the merchant and the merchant bank.

The operation of a USS Partnershop does not necessarily require registration with Six Payment Services, as your customers do too
Offline payment methods are available (invoice, payment in advance). However, we recommend activating online payment methods. To do this, you need to register with Six Payment Services. This takes place via a separate process.
If you have any questions, please contact the Setup Manager at the following e-mail address: setup@unitedprintshopservices.com

The following online payment methods are currently available to you when you register for Six Payment Services.

  • Credit card
  • Direct payment (SOFORT)

Can I use my print24 print credit for Partnershop orders?

Yes, your print24 print credit will be automatically billed directly to the next incoming Partnershopshop order at print24.

This includes the automatic reduction of the order value upon receipt of a Partnershop order of max. 100% – depending on the available credit balance in your print24 partner account.

The prerequisite for this is that a print credit is stored in your print24 partner account.

To see the current status of your print credit, login to your partner account at print24.com. Then open the order overview via the button “MyOrders”.

Under the overview you will find the link “To the credit overview”. This link displays your currently available print credit and a credit history.

Notes
Payments of your customers in the Partnershop will not be affected.
If an order item from print24 is canceled, the remaining print credit will be credited back to you.
If an order item is canceled by yourself, the usual fees will apply. The remaining print credit will be credited to you.

How can I to charge the cancellation fee to my own customers?

If you cancel an order already transferred to print24, a cancellation fee of 15.00 Euro will be charged. Whether the cancellation fee is due depends on the order status (e.g., pooling) at the time of cancellation.

Note
The manual billing in the Partnershop must take place before the cancellation at print24.

The cancellation fee can be charged by you as a partner to your customer. To do this, a manual invoice must be created via the backend of your Partnershop. Go to the backend section Production > Track > Payment > Invoice and click the link “Create Invoice with this position”.

In the displayed invoice form, change the invoice item and click the “save” button. Then click the button “back” and then the button “create”. The invoice is generated and a PDF document is created. Choose Open or Save.

To send the invoice by e-mail, first click on the button “track”. This returns you to the order detail view. Then click the link “send”. An e-mail with the invoice PDF attached will be sent to your customer. The delivery status of the e-mail is displayed under the item “Mail tracking”.

The “Cancellation Fee as Damages” of EUR 15.00 collected as a print24 Partner is tax-exempt as VAT. 3 para. 2 offset. This means that the invoice to your end customer may not include VAT.

How can I check and cancel my PayPal mandate?

To check and confirm your PayPal mandate, please go to the PayPal page https://www.paypal.com and login there with your account details. Depending on whether you use a private account or a business account, the further steps are taken.

Private Account
After successful login, switch to the second menu line and select the item “Payments”. [1] Then click on the link “View” under the item “Manage payments in the collection procedure”. [2]

Choose your PayPal mandate for “unitedprint.com SE”. [3]

The status must show “Active”. [4]

At “Payment source”, click on the edit icon (right) and check the completeness of your payment sources. [5]

Note
If you have a balance, it will be used first. If there is a problem with the selected payment source, a different bank account or credit card will be used to make the payment.

Business Account
After successful login you change over the gear icon (top right) under “My profile” to the point “Bank data”. [6]
At the end click on the button “Set Automatic Payment”. [7]

Check your PayPal mandate for “unitedprint.com SE”. [8] The status must be “Active”. [9]

Click on the link “unitedprint.com SE” [8] and check under “Billing Details” the status (Active) [10] as well as the completeness of your payment sources. [11]

Note
If you have a balance, it will be used first.
If there is a problem with the selected payment source, a different bank account or credit card will be used to make the payment.

Please note the different layout as well as the different navigation in the two areas private account and business account.

paying-with-paypal-my-advantages

How can I customize my invoice documents?

In order to generate invoices using your corporate design and official company information, your USS partner shop requires a corresponding template. You can generate such a template within just a few minutes. For general guidlines for the placement of your template’s content, please use the sample file provided.

Go into the backend section Finance. In the page section “Invoice template” you’ll find a link with our sample PDF file. Download the sample file and overwrite it with you componay’s information. Alternatively, you can of course generate such an invoice template yourself.

Note
When designing your own invoice template, please do not place text patterns or images in areas that are left white in the sample template. These areas (especially in the center and the top of the page are need for dynamic invoice information. Save the invoice document in PDF version 1.4 (Acrobat 5.x).

The version test can be carried out with the opened PDF document over the menu “File – Properties”.

Invoice Template – Overview

How do I upload a customized invoice template?

The invoice template is similiar to your company’s official letterhead. Dynamic invoice information (such as the item list, prices, VAT, customers’ address) will automatically be added to the document, which will then be sent to your customers.

Your USS partner shop requires a correct invoice template, which needs to be uploaded first (A sample for your invoice template is being provided). For doing so, go into the backend section Finance and the page section Invoice Template. Click the Browse button and select the previously prepared invoice template. Then click Go. The selected document will be used for generating your partner shop’s invoices.

Invoice Template – Overview

What should I consider when placing a trial order?

Please, inform within 15 minutes after completion of order our support team Phone (länderspezifisch) / support@print24.de.
Otherwise, your trial order needs to be paid. Additionally please cancel your trial order directly into your Partner backend.

For callback please hold ready the United Print ID of each order.

How does the billing work between Unitedprint and me?

Payment between Unitedprint and you as a partner is made primarily via PayPal. In agreement with our finance department, an invoice payment may also be possible.
You must pay this invoice within the specified payment term. Fees for the use of online payment methods are billed directly by Worldline.

What are the costs for using the USS Partner Shop?

Please refer to your contract for the fees for using your USS Partnershop.

Costs only accrue when you receive orders. In case an order is produced by Unitedprint, you will be charged the listed price (minus your personal discount). When you are producing the order yourself, you will be charged a commission fee.

The Payment Service Provider Worldline will charge fees in case your customers chose to use online payment methods. Worldline’s terms can be viewed at any time in your Worldline backend.

Note
Non-EURO accounts (for example, CHF, GBP, etc.) may result in differential amounts within Worldline settlements. These are customary foreign bank fees. As a payment provider, Worldline has no influence whatsoever.

In order to keep this amount as small as possible, Worldline can for you as a Partner can switch the payout period from weekly to monthly.
Another option would be to create a EURO account and pay out in EUR.

Can a customer pay outside my Partner Shop?

Yes, in case you allow your customers to chose “payment by invoice” or “payment in advance”, you will receive these payments directly from your customer and without the involvement of Wirecard. Whether this is a bank transfer, a cash payment, or another means of money transfer, is irrelevant for USS.

To activate these payment methods, go to the backend section “Finance”. Under “Activate offline payment methods”, you’re able to activate/deactivate these two methods individually.

Important: In case you activated “Payment in advance” you should also define your account details further down in that backend section. After an order with the payment method “payment in advance”, your customers are informed about these account details.

Which payment methods are available?

Your shop offers multiple offline and online payment methods. Offline payment methods include “payment in advance” and “payment by invoice”. Online payment methods are provided via Worldline. They vary from country to country and – in addition to all usual credit cards – include regional payment methods (e.g. EPS, Ideals, Przelewy24). An activated Worldline account is required in order to offer online payments.
From now on you will additionally be able to pay via PayPal.

The activation/deactivation of the individual payment methods takes place via the Partnershop backend under the menu item Finance > Payment > Activate payment methods.

You can individually activate/deactivate the two offline payment methods in your backend. You can do so in the backend section “Finance”. Offline payment transfers need to be managed outside the USS Partner Shop scheme (e.g. via your regular bank account interface).

Note
The offline payment method “payment by invoice” is for safety reasons only to registered users.

Online payments in turn can be viewed and managed in your Worldline backend.

How do I create a cancellation invoice?

The creation of a reversal invoice is only necessary (and possible) if the actual invoice has already been created and sent by the system via e-mail to your customer (automatically with the dispatch of the goods).

USS differentiates between the cancellation of an order and the cancellation of the invoice. An order cancellation does not automatically create a cancellation invoice.

If an invoice has already been created and sent and should it be canceled and a cancelation invoice be created and sent, this can be done in the “Track” backend area. Locate and select the corresponding job item in “Track”. Scroll to the module “Payment”. There you will see the invoices already sent in the section “Invoice”. Click “Cancel” under the corresponding invoice to cancel this invoice.

Then click the link “send cancelation”. An e-mail with the reversal invoice PDF in the appendix is sent to your customer. The shipping status of the e-mail is displayed under the item “Mailtracking”.

Note
To check the shipping status “sent” within the mailtracking, you leave the order detail view and call the order again via “Track”. Do not update the job detail view by pressing the F5 key.

How can I create a customer invoice?

Invoicing for the customer takes place automatically. This means that the creation of the invoice is triggered as soon as the purchase order is sent to the customer or the order status changes to “Dispatch”.

If you want to create an invoice manually, please go to the backend area “Production” – “Track” – “Payment” – “Invoice” – “Create Invoice with this position”.

Change the delivery date (“edit delivery date”) as well as the invoice date (“edit invoice date”) and click the “save” button. Then click the “back” button and then the “create” button. The invoice is generated and a PDF document is created. Select “open” or “save”.

To send the invoice by e-mail, click on the “track” button. This returns you to the details of the order. Then click the “send” link. An e-mail with the invoice PDF in the appendix will be sent to your customer. The shipping status of the e-mail is displayed under the item “Mailtracking”.

Note
To check the shipping status “sent” within the mailtracking, you leave the order detail view and call the order again via “Track”. Do not update the job detail view by pressing the F5 key.

How can I create a credit note?

The requirement for creation of a customer credit note is that an invoice has been previously generated and sent for the corresponding order.

If an order is invoiced, the “Credit” sub-item is displayed in the “Payment” module of the Partnershop Backend under “Track”.

To create a new credit note, click the “new” link. In the opened input form, you select a credit date, store the desired credit amount for net charge, and choose the relevant VAT rate using the selection menu.

Close the credit note by clicking on the “Save & Create” button. Confirm the embedded message. The credit note is generated and a PDF document is created. Choose Open.

To send the credit note by e-mail, click on the “track” button. This returns you to the details of the order. Then click the “send” link. An e-mail with the credit note PDF in the appendix will be sent to your customer. The shipping status of the e-mail is displayed under the item “Mailtracking”.

Note
To check the shipping status “sent” within the mailtracking, you leave the order detail view and call the order again via “Track”. Do not update the job detail view by pressing the F5 key.

Can I change a customer invoice later?

An invoice that was already created and sent to your customer can be changed later.
To do this, go to your Partnershop Backend > Production > Track and search for the order related to the invoice. Change to the detailed view and to the module “Payment”.

In the next step, the ordered and sent invoice has to be canceled. To do this, proceed as follows.
how-do-i-create-a-cancellation-invoice/

After successful cancellation, you can create a new invoice manually and send it to your customer manually. To do this, proceed as follows.
how-can-i-create-a-customer-invoice/

Using the edit function (pen) you have the possibility, to change the invoice address, the delivery or invoice date, and so on.n.

Can I define my own number range (invoice, cancellation and credit invoice)?

Yes, you can define your own number ranges.

To do this, proceed as follows.

Go to the Partnershop backend – Settings / Invoice.
Navigate to the ‘Invoice Number range’ module.

Via the modul ‘Invoice Number range’ [1] you can make inputs and enter your own number codes [2] for invoices [3], cancellations [4] and invoice credits [5].

The displayed view always refers to the year selected by the combobox “Year” [6]. Alternatively, you can use this selection box to display settings for the previous year or the following year, make changes, and edit your own number ranges.

The fields in the column “Last number” [7] indicate how many invoices, cancellations and credits invoices were generated in the currently selected year [6]. The values are gray and can not be changed.
The fields in the columns “Next number” [8] and “Format” [9] can be customized in the “Invoice” line. The values are black and can be changed.

In the input field [10] you define a value (for example, 4). This determines that the next invoice generated by the backend will be given this number. Similarly, the numbering continues for each successive calculation (e.g., 5, 6, etc.).

Note
The entered value in field [10] is only valid if it is greater than the displayed value in the field “Last number” (In the example: 4 > 3).

In the input field [13], you define how the invoice number is to be displayed. You can define a prefix to prepend the invoice number. It is possible to specify a minimum length of the invoice number (without prefix).

In our example, the following individual adjustments have been made.
In the field [13], the prefix “PS” has been added and the value 0 in the brace has been changed to 3.

In the example PS{i;3} the next invoice generated by the backend would be: PS004.

PS = Prefix
004 = Invoice number with a minimum length of 3 digits and leading zeros
4 becomes 004, 44 becomes 044 and 444 becomes 444. Since it is a minimum length, longer numbers remain unchanged: 4444 remains 4444.

A detailed explanation of the possible formats can be found later in the text.

Note
The adjustments made in field [13] are also transferred to the fields [14] and [15] via the button “Go!”.

The same algorithm applies to cancellations and credit invoices. By default, their numbering starts with the value 1. Unless otherwise specified, a different value is defined in field [10].
For cancellations, the invoice number is generated with the suffix “-S” plus the consecutive number.

In the example PS{i;3}-S {c;0} the next reversed cancellation created by the backend would be represented as follows: PS003-S1.

PS = Prefix
003 = Previous invoice number with a minimum length of 3 digits and 2 leading zeros
-S = Suffix for Cancellation
1 = Consecutive number without leading zeros

For credit invoices, the invoice number is generated with the suffix “-” plus the consecutive number.

In the example PS{i;3}- {ci;0} the next credit note created by the backend would be represented as follows. PS003-1.

PS = Prefix
003 = Previous invoice number with a minimum length of 3 digits and 2 leading zeros
– = Suffix for credit invoice
1 = Consecutive number without leading zeros

Note

The entries must not contain any umlauts or empty spaces.

The possible variables within the curly brace in field [13] are replaced by real values when the invoice is generated.

The gray text fields in format format [14] and [15] are inactive and can not be changed. For both fields, the format specified in field [13] applies.

If there are no entries for the current year, a number range with the format of the last year and the value for “Next number” for all invoice types is automatically set to 1. If no entry is found for the previous year, a default number range is generated.

Important
The prerequisite for an error-free billing – even beyond the turn of the year – is that in the field [13] an invoice number format with year {yy} or
{yyyy} is used.
Failure to do so creates duplicate records. The result is faulty invoices, which can not be processed and sent.

Notes for the formatting in the input fields

{yyyy} Year with 4 digits | Ex.: 2017
{yy} Year with 2 digits | Ex.: 17
{mm} Month with 2 digits | Ex.: 06
{dd} Day with 2 digits | Ex.: 28
{qq} Quarter with 2 digits | Ex.: 02
{i,n} Digit {i} with leading zeros {n} | as a 3-digit number with 2 leading zeros {i,3} | Ex.: 003
{c,n} Digit {c} with leading zeros {n} | as a 3-digit number with 2 leading zeros | Ex.: 003-S1
{ci,n} Digit {ci} with leading zeros {n} | as a 3-digit number with 2 leading zeros | Ex.: 003-1

Is a combined shipment possible?

Yes. If your customers orders several items with the same product properties, these items can be shipped collectively. For these positions, your shop will offer a shipment voucher.

During the ordering process, your customers have the opportunity to select the option “Combined shimpment”. To do this, select the checkbox “Combined shimpment”. [1]

You can use the function “Copy product” in the shopping cart [2] to create several items of the previously configured item (for example, business cards) and to order these with a corresponding dicoount as a collective shipment. The result is displayed in the calculation overview in the shopping cart. [3]

Alternatively, it is possible to configure the same product once or several times over the calculation page and place it in the shopping cart.

Note
An order with the option “combined shipment” is not triggered to production until the print data has been uploaded to all items.
The delivery date changes for the entire order!

How can I check and cancel my PayPal mandate?

Um Ihr PayPal Mandat zu prüfen und zu bestätigen, wechseln Sie bitte auf die PayPal-Seite https://www.paypal.com und melden sich dort mit Ihren Account-Daten an. In Abhängigkeit davon, ob Sie ein Privatkonto oder ein Geschäftkonto nutzen, erfolgen die weiteren Schritte.

Privatkonto
Nach erfolgreichem Login wechseln Sie über das „Zahnrad“ Icon in das Menü „Payments“. [1]

Klicken Sie dort den Button „Manage pre-approved payments“. [2]
Bestätigen Sie in der Ansicht „Abrechnungsdetails“ Ihr PayPal Mandat für „unitedprint.com SE“. [3] Der Status muss dabei “Aktiv” anzeigen.

Klicken Sie auf „unitedprint.com SE“ und prüfen Sie in den „Abrechnungsdetails“ ob unter dem Punkt „Zahlungsquelle“  -> „Alternative Zahlungsquelle“ Ihre Kreditkarte (Beispiel VISA-Kreditkarte) eingetrage ist.


Geschäftskonto
Nach erfolgreichem Login wechseln Sie bitte unter “Profile” [4] > “Account Settings” [5] > “My Money”. [6]

Klicken Sie bei dem Punkt “My preapproved payments” [7] den Link “Update”. [8]

Bestätigen Sie in der Ansicht „Abrechnungsdetails“ Ihr PayPal Mandat für „unitedprint.com SE“. [9] Der Status muss dabei “Aktiv” anzeigen.

 

Klicken Sie auf „unitedprint.com SE“ und prüfen Sie in den „Abrechnungsdetails“ ob unter dem Punkt „Zahlungsquelle“  -> „Alternative Zahlungsquelle“ Ihre Kreditkarte (Beispiel VISA-Kreditkarte) eingetragen ist.

Hinweis:
Bitte beachten Sie das abweichende Layout sowie die unterschiedliche Navigation in den beiden Bereichen Privatkonto und Geschäftskonto.