The creation of a reversal invoice is only necessary (and possible) if the actual invoice has already been created and sent by the system via e-mail to your customer (automatically with the dispatch of the goods).
USS differentiates between the cancellation of an order and the cancellation of the invoice. An order cancellation does not automatically create a cancellation invoice.
If an invoice has already been created and sent and should it be canceled and a cancelation invoice be created and sent, this can be done in the “Track” backend area. Locate and select the corresponding job item in “Track”. Scroll to the module “Payment”. There you will see the invoices already sent in the section “Invoice”. Click “Cancel” under the corresponding invoice to cancel this invoice.
Then click the link “send cancelation”. An e-mail with the reversal invoice PDF in the appendix is sent to your customer. The shipping status of the e-mail is displayed under the item “Mailtracking”.
Note
To check the shipping status “sent” within the mailtracking, you leave the order detail view and call the order again via “Track”. Do not update the job detail view by pressing the F5 key.