Q: How can I search for a voucher/discount code?

Go to the Marketing / Voucher Campaigns menu in the Partnershop backend. [1] The overview page is displayed. Vouchers can be searched for and displayed according to specific criteria (time span) using the “Search Campaigns” field [2]. [3] „Today“ „Yesterday“ „All“ “Individual – from/to” Select a criterion and confirm your search selection with the “OK” button. [4] The search result is displayed in list form below the search window. The most recently created voucher is always at the top. The search criterion “Individual – Creationdate from/to” refers to the creation date or creation period of the voucher, not its term.

Question 1

How can I apply a voucher/discount code?

Ralf Glaeser · Accepted Answer

The use of a voucher in your Partnershop takes place in the “shopping cart” order step. [1] Enter the voucher code in the “Voucher” field. [2] Confirm the entry and use of the voucher by clicking on the “redeem” link. [3] The stored voucher value is applied and displayed directly. [4]

Notice An entered voucher code can be removed within the current order before the purchase is completed. To do this, delete all items from the shopping cart. As soon as you add a new item to your shopping cart, the previously used voucher code can be entered again. A voucher code will not be accepted if the minimum order value is not met. A voucher code can only be redeemed once.

Question 2

How can I search for a voucher/discount code?

Ralf Glaeser · Accepted Answer

Go to the Marketing / Voucher Campaigns menu in the Partnershop backend. [1] The overview page is displayed. Vouchers can be searched for and displayed according to specific criteria (time span) using the “Search Campaigns” field [2]. [3]

„Today“
„Yesterday“
„All“
“Individual – from/to”

Select a criterion and confirm your search selection with the “OK” button. [4] The search result is displayed in list form below the search window. The most recently created voucher is always at the top. The search criterion “Individual – Creationdate from/to” refers to the creation date or creation period of the voucher, not its term.

Question 3

How can I create a voucher/discount code?

Ralf Glaeser · Accepted Answer

A voucher is a voucher code with a defined number of letters and numbers. This will be credited with a corresponding nominal value (“voucher”) for the order and can be entered by your customers in the “shopping cart” order step. The discount is calculated on the net value of the goods excluding shipping costs. To create one or more vouchers, go to the Marketing / Voucher Campaigns menu in the Partnershop backend. [1] The overview page is displayed. To create a new voucher, click the “Insert Campaign” link. [2]

Configure your voucher with the following setting options.

Enter a name for the voucher under “Title” [3].
The “campaign code” [4] can consist of up to 25 characters. Uppercase and lowercase letters are permitted, but no special characters.
Specify the start date [5] including the start time [6] of the voucher for the validity period of the voucher. Please pay attention to the correct spelling. When you click in the “Start date” input field, a “calendar” opens.
Specify the end date [7] including the end time [8] of the voucher for the validity period of the voucher. Please pay attention to the correct spelling. When you click in the “End date” input field, a “calendar” opens.
From the “Product kind” list [9], select whether the voucher should be valid for all products or only for a specific product group.
For “Users” [10] you specify which customers the voucher is valid for. – “All Registrations” – the voucher is valid for all registered users – “New Customer only” – the voucher is only valid for customers without a previous order – “Customer list” – the voucher is only valid for one or more manually selected customers
Select the desired voucher type under “Voucher Type” [11]. Set it as a percentage or a fixed amount.
Enter the desired voucher value under “Voucher” [12]. Please note the instructions for input.
Set a minimum order value for the voucher in the “Min amount” input field [13].
In the “Number of mailings” input field [14] you determine how many customers can redeem the voucher.

Complete the entry for the new voucher to be created by clicking on the “Insert” button. [15] The voucher is saved in the database. You can return to the overview page at any time using the “List Campaigns” [16] link. Entries that were not saved using the “Insert” button [15] will be lost.

You will then be returned to the overview page. There you will be shown all the vouchers you have created in list form, depending on your selection. A newly created voucher is deactivated by default. From the list view you have the option to edit the voucher (“Edit”) [17] and/or activate it (“Activate”/“Deactivate”). [18] An activated voucher can be deactivated at any time. An active voucher cannot be edited.

Notification The use of vouchers is only possible for registered users. Guest users cannot enter coupon codes. A voucher code is intended exclusively for use in one campaign and may not be used for further campaigns. This also applies to a code that was used as part of an order but was canceled.

Question 4

As a shop operator, do I receive copies of emails to my customers?

Ralf Glaeser · Accepted Answer

Yes. As a Partnershop operator, you have the option of having copies of certain customer emails sent to you automatically. This allows them to keep track of communication and ensure that all relevant information is documented. The prerequisite for this is that you provide a valid email address for this communication. Go to the Settings / General menu in the Partnershop backend. [1] Using the “Copies from Customer Communication” [2] module, you can specify which emails to your customers you would like to receive copies of. Order confirmation [3] You will receive a copy of the order confirmation for every customer order placed through your partner shop. At the same time, you will receive a second email from print24 to you as a partner. The email will be sent within approx. 30 minutes. Change of order status [4] You will be informed about the change in the order status in a copy of the following order processing progress: data receipt confirmation, data control confirmation, printing and further processing status and shipping confirmation. Customer registration [5] You will automatically be notified in copy by email as soon as a customer has registered in your Partnershop. After receiving the notification, you can check the new user account via the backend. Invoice dispatch [6] After the order has been dispatched, the customer will be invoiced. You will automatically receive a copy via email when the invoice is sent. Select one or more options (checkboxes) to automatically receive a copy of these customer emails. [3][4][5][6] Then enter a valid email address. [7] Confirm your entries by clicking on the “Go!” button. [8th] From this point on, you will automatically receive a copy of the customer emails for the options you selected to the email address you previously provided.

Notice When entering the email address, it is also possible to store several different email addresses.

Question 5

What is an "internal order" and how can I place an order without a Partnershop invoice?

Ralf Glaeser · Accepted Answer

As a Partnershop operator, you have the option of ordering your own marketing materials and samples via your shop. Such an order can be treated as an "Internal Order". No automatic invoice is created in the Partnershop for this type of order. Your invoice from the producer print24 remains unaffected. The "Internal Order" option is intended exclusively for your own use as a Partnershop operator! The "Internal Order" checkbox in the customer account should therefore only be activated in your own account.

Automatic process

To execute an "Internal Order", switch to your Partnershop backend - Customers. [1] Search for your customer account (customer number, email address, etc.). [2] Under "Customer data", click the "Edit" button. [3]

Activate the "Internal Order" checkbox under "Payment methods". [4] Confirm your entry by clicking on the "Save" button. [5]

Then switch to your shop and place an order. As a logged-in user and with the "Internal Order" checkbox activated in your customer account, the "Order type" [6] selection is automatically displayed in the shopping basket. If you activate the checkbox labelled "Internal" [7], the order is immediately zeroed. Finalise your order.

Note The "Internal Order" setting has no influence on the prices displayed in the calculation.

Question 6

What or who is Worldline | Six Payment Services?

Ralf Glaeser · Accepted Answer

Worldline | Six Payment Services is a so-called Payment Service Provider (PSP), through which your customers are offered various online payment methods within the Partnershop. Six Payment Services has contracts and technical connections with the individual online payment services and thus acts as a link between the merchant and the merchant bank.

The operation of a USS Partnershop does not necessarily require registration with Six Payment Services, as your customers do too
Offline payment methods are available (invoice, payment in advance). However, we recommend activating online payment methods. To do this, you need to register with Six Payment Services. This takes place via a separate process.
If you have any questions, please contact the Setup Manager at the following e-mail address: setup@unitedprintshopservices.com

The following online payment methods are currently available to you when you register for Six Payment Services.

Credit card
Direct payment (SOFORT)

Credit card
Direct payment (SOFORT)

Question 7

How do I activate the PayPal payment method for my customers?

Ralf Glaeser · Accepted Answer

PayPal payment processing is not carried out via the Payment Service Provider Worldline | Six Payment Services, but directly between them and PayPal. For you as a Partnershop operator, a PayPal business account is required. To use the payment method “PayPal” within your Partnershop, it is necessary to enter the data from the PayPal business account in the Partnershop Backend – Settings > Payment > Indicate your PayPal business account. To do this, follow the steps below.

1. Log in to your PayPal account. [1] Use the URL https://www.paypal.com/mep/dashboard or go directly to the developer settings https://developer.paypal.com/dashboard/
2. Click the link “Developer” in the main navigation. [2]
3. Select “Apps & Credentials”. [3]
4. Click the button “Live”. [4]
5. Under “App name” select your shop name. [5]
6. If there is no shop name yet, click “Create App” [6] and assign an “app name” for your Partnershop (e.g. brand name). [7]
7. Confirm your entry by clicking the button “Create App”. [8]
8. Under “App name”, copy the “Client ID” [9] using the “Copy to clipboard” icon [11] and paste it into the Partnershop Backend – Settings > Payment > Indicate your PayPal business account. [12]
9. Under “App name” copy the “Secret key 1” [10] using the “Copy to clipboard” icon [11] and paste it into the Partnershop Backend – Settings > Payment > Indicate your PayPal business account. [13]
10. Confirm your entries by clicking the button “Go!”. [14]
11. Finally, activate the payment method “PayPal” for all customers in the Partnershop backend – Settings > Payment > Activate “Payment via PayPal”. [15]
12. Confirm your entries by clicking the button “Go!”. [14]

Question 8

What or who is Saferpay?

Ralf Glaeser · Accepted Answer

Saferpay is the payment system from Worldline | Six Payment Services for all online solutions. The cloud-based payment solution ensures the secure payment processing of all orders via your Partnershop. Saferpay provides access to a variety of payment methods and supports all known payment methods, including those of third-party providers.

Question 9

How can I use the credit card payment method in my Partnershop?

Ralf Glaeser · Accepted Answer

Credit card payments are made in the partner shop via the provider Worldline | Six Payment Services offered. First you need to register with Six Payment Services. If you have any questions, please contact the Setup Manager at the following e-mail address: setup@unitedprintshopservices.com When the registration with Six Payment Services has been completed, you will receive your activation data and access data for My Saferpay and the Merchant Portal (My Portal) from Six Payment Services by e-mail. To receive the data required to activate the credit card payment method in your Partnershop, please proceed as follows:

Log in to the Saferpay Backoffice (My Saferpay) with your Saferpay user name and the corresponding password in order to create the JSON API access data.
After successfully logging in, navigate to “Settings” (1) and then to “JSON API Basic Authentication” (2).
Define your API password (3). Click the “Save” button (4) to save your entries.

Activation in the Partnershop backend Open your Partnershop backend in the Finance > Payment area and enter the required data in the "Indicate your Worldline business account" module.

API username: This is the username which is displayed in My Saferpay > Settings> JSON API Basic Authentication, e.g. API_401844_28401787
API password: This is the password that you have defined in My Saferpay.
Customer ID: The CustomerID is a 6-digit sequence of numbers and is displayed in My Saferpay > Settings > JSON API Basic Authentication. It is also part of the username API, e.g. 401844
Terminal ID: You can find the Terminal ID (for e-commerce transactions) on the one hand in My Saferpay > Settings > Terminals and on the other hand in the activation data sent to you by SIX Payment Service by e-mail. The Terminal ID usually has the format 17xxxxxx.

Confirm the entries in the Partnershop backend with the button "Go" . You can then activate the “Activate Payment by credit card” checkbox in the “Activate payment methods” module on the same page (Finance > Payment) and confirm here with “Go”. The payment method is then available to customers in the shopping cart.

Question 10

Can I use my own badges?

Ralf Glaeser · Accepted Answer

Yes, by using badges you create an opportunity to emphasise or identify certain services. In principle, badges can be displayed as visual labelling for every product on the homepage of your partner shop. [1]

To do this, switch to your Partnershop backend - CMS / Content / Pages / Product. [2] Select the desired product in the left navigation under Page. [3] Go to the ‘General Page Data’ component [4] and open it. [5]

Scroll to the ‘Badge’ area [6] and select the desired type. [7]

There are various types of badges to choose from.

None
free Text
blue angel
nature paper
nature paper transparent
24h
24h transparent

Option „Free Text“ You can make the following changes to this selection.

Free Text Enter the desired badge text in the input field. [8]
Badge Color Specify the desired badge colours. Click in the respective input field. [9] Select the desired colour from the colour palette displayed. Close the palette by clicking next to it. Cancel the colour selection by clicking on the icon.

Alternatively, you have the option of using predefined badge colours. To do this, click the ‘Set Classic Badge Colours’ or ‘Set Contrast Badge Colours’ button. Save your changes by clicking on the ‘Save Changes’ button. [10]

After completing all changes, switch to your Partnershop backend - CMS / Administration / Redis Management / Exports. [11][12] Click the ‘Create Productive Version’ button. [13]

Question 11

Will I be informed if a voucher or customer discount has been activated?

Ralf Glaeser · Accepted Answer

Yes. As a Partnershop operator, you have the option of being informed by e-mail via your partner shop when a voucher or a customer discount has been activated. For this it is necessary that you enter a valid e-mail address. To do this, switch to the partner shop backend - Settings / General. [1] Enter a valid e-mail address in the input field [3] of the "System change reports" [2] module. Confirm your entry by clicking the "Go!" button. [4] From this point on, you will receive a notification to the previously stored e-mail address each time a voucher code or customer discount is activated via your Partnershop.

Question 12

How can I customise my product graphics?

Ralf Glaeser · Accepted Answer

Graphics are an important part of your Partnershop and can be customised. The following steps are required to provide customised graphics for your USS Partnershop.

Create the desired graphics using the specification for USS Partnershop graphics. Please note the applicable specifications for USS graphics at the end of the article.
Upload the created graphics to your USS partner shop media library. To do this, switch to your partner shop backend - CMS / Media / Media Upload.
Select the desired category. Category for category header graphics Product for product header and product detail graphics Product Variant for product header and product detail graphics (e.g. GreenLine, calendar formats, etc.) Calculation Images for product icon graphics

Use your own graphics on product pages The following steps are required to change the graphics of individual product pages in your USS Partnershop.

Switch to your Partnershop backend - CMS / Content / Pages / Product.
Select a product from the page list (e.g. Banderoles).
Open the ‘General Page Data’ component.
Replace the two graphics ‘Open Graph Image’ and ‘Preview Image’.
Under ‘Open Graph Image’, click on the media centre icon on the left below the graphic.
Then select the category in the window - Category ‘calculation-images’. If no graphic is displayed, click on the refresh icon at the top right.
Select the desired product icon (e.g. Banderoles).
Repeat steps 5-7 for the ‘Preview Image’.
Then open the ‘Header’ component.
Under ‘Background Image’, click on the media centre icon on the left below the graphic. If no image is displayed, click on the refresh icon at the top right.
Select the desired header graphic (e.g. banderoles).
Then open the ‘Free Texts Two Columns’ component.
Select ‘Compose ON’ in the right-hand section.
Click on the media centre icon on the left below the graphic.
Select the desired detail graphic (e.g. banderoles).
Save your changes by clicking on the ‘Save Changes’ button.

Use your own graphics in category pages The following steps are required to change the graphics on the category pages in your USS Partnershop.

Switch to your Partnershop backend - CMS / Content / Pages / Category.
Select a category from the page list (e.g. 24-hour service).
Open the ‘Header’ component.
Under ‘Background Image’, click on the media centre icon on the left below the graphic. If no image is displayed, click on the refresh icon at the top right.
Select the desired header graphic (e.g. 24h service).
Save your changes by clicking on the ‘Save Changes’ button.

Use your own graphics in the product icons (calculation image)

To do this, switch to your Partnershop backend - CMS / Content / Product Data / Editor.
Select a product from the ‘Product Alias’ list (e.g. Banderoles).
Replace all graphics by clicking on the media centre icon on the left below the graphic.
Then select the category in the window - Category / ‘calculation_images’. If no graphic is displayed, click on the refresh icon at the top right.
Select the desired product icon (e.g. Banderoles).
Repeat these steps for all graphics that you wish to replace. Please note that the ‘Calculation image’ must be maintained on several pages. Change pages via the ‘Pages’ navigation above the graphic.
Click the ‘Save’ button as soon as you have finished editing the ‘Calculation image’ for a product (e.g. banderoles).

Publish changes

After saving, the changes must be published. Switch to your partner shop backend - CMS / Administration / Redis Management / Exports.
Click the ‘Create Productive Version’ button.

Your changes will be visible to all customers in the shop after approx. 2 minutes.

Specification for USS product graphics

The following specifications apply to the processing of USS Partnershop graphics. Product-Icon Size: 360x 360px Format: *.png with transparent background Name convention: Icon_xxx.png Product- / Category-Header Size: 1770 x 320px / 96dpi Format: *.jpg mit seitlichem grauem Verlauf Name convention: Product_Header_xxx.jpg / Category-Header_xxx.jpg Product-Detail Size: 785 x 385px / 96dpi Format: *.jpg Name convention: Product_Graphic_xxx.jpg

Question 13

Can support requests be managed via the AI assistant?

Ralf Glaeser · Accepted Answer

It is possible to use the implemented AI assistant (chatbot) to process customer enquiries. Take advantage of the AI assistant to respond to customer enquiries quickly and efficiently, regardless of time and resources. Instead of making personal contact by dialling a service telephone number, you can receive support requests via the AI assistant. They receive these enquiries in the form of an email with all the information provided by the customer. To do this, go to your Partnershop backend - CMS / Content / Global / Menu. [1][2] Select Menutype / Footer Contact in the left navigation. [3] Select the first menu item under ‘Contact’ and click on the ‘Edit’ icon [4].

Change your entries. Under ‘Text Type’, change the radio button from ‘contact’ to ‘text’. [5] Enter your content in the ‘Text’ input field (e.g. Callback requested?). [6] Next, under ‘Link Type’, change the radio button from ‘contact link’ to ‘redirect to chatbot’. [7] Select the ‘Send Message Callback’ option in the ‘Chatbot Function’ navigation on the right. [8] Save your changes using the ‘Save Changes’ button. [9]

Publish changes After saving, the changes must be published. Switch to your Partnershop backend - CMS / Administration / Redis Management / Exports. Click the ‘Create Productive Version’ button. Your changes will be visible to all customers in the shop after approx. 2 minutes.

Question 14

How can I update existing image material?

Ralf Glaeser · Accepted Answer

Use the "Media Upload" option to update existing image material (e.g. home page banners/sliders). This eliminates the need to edit content via the Content / Pages area. Ensure that the new images meet the technical requirements and are identical in terms of file naming. Check the required image sizes and resolutions of the new images. Adapt the new image material if necessary. To do this, go to your Partnershop backend - CMS / Media / Media Upload. [1] [2] To update, e.g. the start page banner/slider, select Category / Start in the left-hand navigation. [3] Select the image to be updated and click on the "Edit" icon. [4]

In the next step, click on the "Reupload" tab [5]. Drag the corresponding file of the start page banner/slider (*.SVG or *.PNG) onto the greyed-out area "Drag & drop your files..." [6] or click on the "Browse" link [7] and select the desired file.

Wait until the process is complete and a layer with the message “Success! File changed!” is displayed. Click the “Ok” button or close the layer. [8]
The successful upload process is also displayed in the form of the file name in a green button. [9]

Click the "Back To Overview" button at the bottom right. [10] The uploaded image is displayed in the overview. Note The updated image of the start page banner/slider will be displayed the next time the start page of your partner shop is called up.

Question 15

How can I optimise the Google search results for my shop?

Ralf Glaeser · Accepted Answer

In order to achieve the best possible search results for your partner shop on Google, we recommend making the following adjustments and customisations.

The aim of optimisation is to enable search engines to better understand and present the content of your Partnershops.

Meta Descritpion Tag
Here you have the option of storing SEO-relevant content for search engines.
The meta description is read by search engines together with the page title and the shop URL. This website information is then used to show the user a preview of the content of the individual websites in the search results.

Robots Directive (Index, Follow)
Only activate the two checkboxes if you have previously created customised content.
Non-individualised content does not lead to a positive search engine ranking.

Slug (URL Slug)
The URL slug is an important element of search engine optimisation (SEO). The URL slug is the part of a URL that identifies a page and is usually displayed directly after the domain extension.

Canonical Tag
The canonical tag is used to correctly label shop pages with duplicate content.
If such pages are recognised by search engines (e.g. Google), this results in downgrades in the ranking of search results.
Pages with a cannonical tag therefore link from one or more pages to the original.

Tags
Use tags to further label and categorise topics and content.

Editing

To do this, switch to your partner shop backend – CMS / Content / Product [1] [2] and select the product to be edited under “Page”. [3]

Go to the “General Page Data” component [4] and open it. [5]

Make your individual adjustments to the points mentioned above.

Save your changes by clicking on the “Save Changes” button. [6]

Editing

To do this, switch to your partner shop backend - CMS / Content / Product [1] [2] and select the product to be edited under "Page". [3] Go to the "General Page Data" component [4] and open it. [5] Make your individual adjustments to the points mentioned above. Save your changes by clicking on the "Save Changes" button. [6]

Question 16

Why are my changes in the Partnershop backend CMS module not displayed in the shop?

Ralf Glaeser · Accepted Answer

If you make changes in the Partnershop backend CMS module but these are not visible in the shop, there may be various reasons for this.

Publish changes
Content changes that you make via the Partnershop backend CMS module must be saved and published in order to display them in the shop.

Details can be found here.
Publish

Empty cache
Empty the cookies and cache in your browser, refresh the page and check again.

Contact support
If the problem persists, our support team will be happy to help you.
2lvl-support@unitedprint.com

Question 17

How can I carry out Google Site Verification in my Partnershop?

Ralf Glaeser · Accepted Answer

To register Google services, you need to confirm the ownership of your domain (verification). In order to carry out such a Google Site Verification in your Partnershop, you must first ensure that you have access to the website. For the Google Site Verification of your Partnershop, you have the option of storing a Google Site Verification Key so that it can be verified by Google. To do this, switch to your Partnershop backend - Marketing / Online Marketing. [1] In the "Google Site Verification" module [2], copy the verification key you have into the input field. [3] Save your entry by clicking on the "Go!" button. [4]

After completing all changes, switch to your partner shop backend - CMS / Administration / Redis Management / Exports. Click on the "Create Productive Version" button. Your online marketing changes are available in the shop after approx. 30 minutes. Note To create the Google Site Verification Key, log in to your Google account and go to Google Search Console (https://search.google.com/search-console).

Question 18

What can I do if I can't log in or can't add anything to my shopping basket?

Ralf Glaeser · Accepted Answer

Would you like to log in to your partner shop and realise that it is not possible to log in despite entering the correct user data? Or would you like to add a product to your shopping basket and instead you keep being redirected to the homepage of your Partnershop? In such a case, it may be necessary for you to manually delete the shopping basket of your Partnershop. To do this, switch to your Partnershop backend – Customers. [1] Search for your customer number, name, e-mail address, etc. [2] The desired customer profile is displayed as a result. [3]

In the ‘Customer data’ module, you will find the ‘Delete shopping cart’ line at the end. [4] Click the ‘Delete now!’ button. [5] The message ‘Shopingcart cleared.’ appears. (highlighted in green). [6]

Then go back to the homepage of your Partnershop and place an order. Log in with your login data. The shopping basket has been emptied in the background. Now continue with your order. Note Depending on whether and when you were last logged in with the selected user, the message ‘Shopingcart already empty’ appears after clicking on the ‘Delete now!’ button. This means that there is no saved shopping basket data for this user. [7]

Question 19

How do I set up a DNS record with my domain provider?

Ralf Glaeser · Accepted Answer

In order for your domain addresses to be able to call up the Partnershop, the following DNS settings are required at your domain provider.

Domain	Typ	DNS-Eintrag
meinedomain.de	ANAME	uss.meinedomain.de
www.meinedomain.de*	CNAME	uss.meinedomain.de
uss.meinedomain.de	CNAME	elb.unitedprintshopservices.com
meinedomain.de	TXT/SPF	v=spf1 include:sendamail24.com -all
* optional

The use of more than two addresses (domain + subdomain) or two subdomains is not intended. A domain may only have one SPF entry. Notice It is expressly recommended to choose a provider that supports ANAME Records. If your provider does not allow the use of ANAME/ALIAS entries, an IP address can be assigned for this exceptional case.

Domain	Typ	DNS-Eintrag
mydomain.com	A	IP: XXX.XXX.XXX.XXX

Please contact our support team by email at 2lvl-support@unitedprint.com. The use of an IP address to access the partner shop is only possible temporarily and with reservations.

Question 20

Can I integrate Trustpilot into my Partnershop?

Ralf Glaeser · Accepted Answer

Yes, you can integrate Trustpilot into your Partnershop. Go to the Partnershop backend in the menu Marketing / Online Marketing. [1] Under the Trustpilot module [2], please enter the data you have in the input fields. [3][4][5] Click on the "Go!" button [6] to save the data permanently.

The Trustpilot widget is displayed on the start page of your Partnershop. [7]

Note The prerequisite for this is that you have a valid Trustpilot Business account. This allows you to create and manage the Trustpilot link [3] and to apply for, create and download the required API key [4] and secret key. [5] Trustpilot ratings are updated daily at 09:00. It can take up to 24 hours to display the current values.

Question 21

How can I mark an order as "paid"?

Ralf Glaeser · Accepted Answer

If an order was placed by your customer with the payment method "Advance payment", you must confirm receipt of payment. To do this, proceed as follows. Switch to the Partnershop backend - Orders / Track menu. [1] To find a desired order, use the possible search options, such as "Order number" or "Order date". [2] Confirm your entry by clicking on the "Go!" button. [3]

Navigate to the "Payment" module. [5] In the "Status of payment" line, the current order status is displayed as "unpaid". [6] Activate the "Advance payment" checkbox by clicking in the "Payment by" line. [7] Confirm the activation by clicking on the "Go!" button. [8] In the "Status of payment" line, the order is displayed as "paid" and is therefore released for production. [9]

Note Only after the status has been changed from "unpaid" to "paid" will a prepayment order be automatically transmitted to Unitedprint. If a PayPal payment is displayed as "unpaid", please check the payment transactions in your PayPal business account. If the payment has been received, confirm receipt of payment there. If no payment has been received, please inform your customer. Unconfirmed PayPal payments for partner shop orders will not be transmitted to Unitedprint and therefore will not be produced.

Question 22

How can I customize the appearance of my shop?

Ralf Glaeser · Accepted Answer

Your Partnershop is based on the Unitedprint portal print24.com both in terms of technical scope and external appearance. In the Partnershop there is the possibility of individualization including adaptation to the corporate design of your company. Important information at a glance

Your customization options in detail

Question 23

How can I change my company logo/icon?

Ralf Glaeser · Accepted Answer

Go to your Partnershop backend – CMS / Content / Global / Style. [1][2] Drag your logo file (*.SVG or *.PNG) onto the gray area “Drag & Drop your files…” or click the “Browse” link and select the desired file. [3] Drag your icon file onto the gray area “Drag & Drop your files…” or click the “Browse” link and select the desired file. [4]

The successful upload process will be shown to you on the left in the form of the file name in a green button. [5]

Note Please pay attention to the following technical specifications when creating your logo.

Image size 175 x 40 Pixel
Save as SVG or PNG file
No umlauts or spaces

Question 24

How can I change my homepage banners/ slider?

Ralf Glaeser · Accepted Answer

Go to your Partnershop backend – CMS / Media / Media Upload. [1] [2] Select Category / Start [3] in the left navigation and click the “Upload” button on the right. [4]

Drag at least two or three home page banners (*.SVG or *.PNG) onto the gray area “Drag & Drop your files…” [5] or click the “Browse” link [6] and select the desired files out of.

The successful upload process is displayed on the left in the form of the file name in a green button. [7] Click the “Back” button on the right. [8]

The uploaded images are displayed in the overview. [9]

Switch to the area using the navigation (left) Content / Pages / Start. [10] You are here Page / Startpage. [11] Scroll to the “Slider” tab, click on the checkbox to activate [12] and open it. [13]

Move the slider under “Image Turning” [14] to the right or left to determine the time for a horizontal change of the home page banner. A value between 1 and 20 seconds is possible. Under “Compose” drag the slider to “ON”. [15]

Select the first uploaded homepage banner under “Image”. To select an image, click the “Images” icon. [16] You will be shown an overview of the uploaded files. [17] Optionally, update the view using the “Update” icon at the top right. [18] Enter the desired text in the “Headline” and “Subheadline” input fields. [19] Optionally select a text color by clicking on the “Pick Color” button. [20] Activate the input by clicking on the “active” checkbox. [21] Repeat the process for additional homepage banners below. Save your changes by clicking on the “Save Changes” button. [22] Close the “Slider” tab. [13]

Note Please pay attention to the following technical specifications when creating your home page banner.

Image size 5120 x 1520 Pixel with 72 dpi
Save as a web-optimized JPEG file
Background color of the sliders HEX F0F0F0

File names must not contain umlauts or spaces. To create further sliders, please use only the Photoshop template below. Download Slider_Template.zip

Question 25

Which payment methods can I offer my customers?

Ralf Glaeser · Accepted Answer

Various offline and online payment methods are available to you within your Partnershop. The offline payment methods currently supported are payment in advance (bank transfer) or payment on account. For online payment methods, please use the options provided by your payment service provider Worldline | Six Payment Services. You can also pay via PayPal. The individual payment methods are activated/deactivated via the partner shop backend under the menu item Settings / Payment [1] in the “Activate payment methods” module. [2]

Adjust your payment methods on the homepage. Switch to your Partnershop backend – CMS / Content / Global / Menu. [3] [4] Select in the left navigation Menutype / Binder Payment Methods. [5]

Note Please check payment transfers using the above-mentioned offline payment methods outside the shop via your regular business account. For security reasons, the offline payment method “payment on account” is only available to registered users.

Question 26

How can I change my colors?

Ralf Glaeser · Accepted Answer

Switch to your partner shop backend – CMS / Content / Global / Style. [1][2]

Under “Color palette” [3], change the colors for font [4], button [5], mouseover [6] and footer. [7]
To do this, click on the “Pick Color” field [8] and select the desired value using the color palette. [9]
Save your changes using the “Save Colors” button. [10]

Go to the homepage of your Partnershop. Your individual colors will be displayed.

Go to the homepage of your Partnershop. Your individual colors will be displayed.

Question 27

How can I change my homepage texts?

Ralf Glaeser · Accepted Answer

On the homepage of the Partnershop you can present your company attractively in the form of images and text. Switch to your Partnershop backend – CMS / Content / Pages / Start. [1][2]. You are here Page / Startpage. [3]

To display it, select a variant from one of the two tabs “Free Texts” [4] or “Free Texts Two Columns”. [5] Setting options tab „Free Texts“ • Headline • Content (1-spaltic) Setting options tab „Free Texts Two Columns“ • Headline • Content (2-spaltic)

Media Upload In order to use graphics in your content, images must first be uploaded in “Media Upload”. Detailed information on the topic of “Media Upload” [6] can be found via this link.

Scroll to the “Free Texts” [4] or “Free Texts Two Columns” [5] tab and open it. [7] Enter the desired text in the “Title” input field. [8] Make sure to maintain the “Heading 3” formatting. Under “Compose” drag the slider to “ON”. [9]

Select the homepage image [10] previously uploaded via “Media Upload” [6]. To select an image, click the “Images” icon. [11] You will be shown an overview of the uploaded files. [12] Optionally, update the view using the “Update” icon at the top right. [13]

Do the same with the “Free Texts Two Columns” tab. [5] Save your changes by clicking on the “Save Changes” button. [14] By clicking on the “Reload” button you will return to the original state of the page without saving any changes. [15]

Close the “Free Texts” [4] or “Free Texts Two Columns” tab. [5] Note Please pay attention to the following technical specifications when creating your home page text (image).

Image size: 1530 x 450 Pixel with 72 dpi
Save as a web-optimized JPEG file

File names must not contain umlauts or spaces.

Question 28

How can I publish my changes?

Ralf Glaeser · Accepted Answer

Content changes that you make via the Partnershop backend CMS module must be saved and published in order to be displayed in the shop. [1][2][3]. The prerequisite for this is that the edited page has the status “Page Is Currently Released” (green button) [4] and has been saved. To do this, click the “Save Changes” button. [5]

After completing all changes, switch to your Partnershop backend – CMS / Admninistration / Redis Management / Exports. [6] Click the “Create Productive Version” button. [7]

Your changes will be visible to all customers in the shop after around 2 minutes.

Question 29

How do I get information about my customer data?

Ralf Glaeser · Accepted Answer

Switch to your Partnershop backend – Customer. [1] You can use various search fields [2] to display information about your customer data. It is also possible to export customer data from the partner shop backend. To do this, click the “Go!” [4] button under “All customers export” [3].

The data is saved in a *.CSV file separated by commas. This data can then be imported into a spreadsheet program (e.g. Microsoft Excel). It is important that the previously created *.CSV file is not opened - but imported. The following steps must be taken into account when importing data.

Question 30

How can I change my contact details?

Ralf Glaeser · Accepted Answer

Switch to your Partnershop backend – CMS / Content / Global / Contacts. [1][2] Change your details using the input fields [3] for

Fax number (company)
Phone number (Company, Service)
E-mail address (Support, Finance)

Save your changes using the “Save Changes” button. [4]

Note The data stored in the input fields [3] can be adopted in other content areas (e.g. general terms and conditions, imprint) by using these variables.

Input	Variable
ServiceCall	&&SCALL&&
FAX	&&OFAX&&
E-Mail	&&SEMAIL&&
E-Mail (Finance)	&&PSEMAIL&&

Question 31

How can I leave a Google review for my Partnershop?

Ralf Glaeser · Accepted Answer

Google customer reviews can be submitted for your Partnershop. To activate Google reviews in your Partnershop, you need a “Google Merchand ID”. The prerequisite for this is that you have a Google Merchant Center account. The Google Merchant Center is a tool with which you can make various Google services available (e.g. customer reviews). You will also find your Merchant ID there. Your Merchant ID is a unique number that identifies your Merchant Center account. Follow these steps: Go to the Google Merchant Center website (https://merchants.google.com/). Sign in with your Google account or create a new account if you don't already have one. You are on the Overview page of Google Merchant Center. [1] Copy your dealer ID to the clipboard. [2]

Go to your Partnershop backend – marketing / online marketing [3] to the “Google Reviews” module. [4] Paste your “Google Merchant ID” [2] from the clipboard into the input field [5]. Activate the “Show Widget” checkbox [6] to display the “Google Reviews” tile on the homepage of your Partnershop. Confirm your entry by clicking on the “Go!” button. [7]

Notice Confirm that you are the owner of your website URL under “Company Information” in Google Merchant Center and then claim the URL for this Merchant Center account. You can find detailed information about this under the link https://support.google.com/merchants/answer/188493?hl=de&ref_topic=3163841. After completing an order, the customer will be shown a window on the order completion page to take part in the customer survey. If the customer confirms the message, an email will be sent within X days, depending on the shipping method selected. The customer then has the opportunity to make the assessment. The customer reviews submitted are displayed via the Google review widget on the homepage of your partner shop within the slide above. [Fig. follows] To display reviews, a minimum number of 150 customer reviews is required.

Question 32

How can I change my service times?

Ralf Glaeser · Accepted Answer

Switch to your Partnershop backend – CMS / Content / Global / Menu. [3] [4]
Select in the left navigation Menutype / Binder Payment Methods. [5]

Change your entries. [5] Save your changes using the “Save Changes” button. [6]

Question 33

How can I change my social media links?

Ralf Glaeser · Accepted Answer

Switch to your Partnershop backend – CMS / Content / Global / Menu. [1][2]

Select in the left navigation Menutype / Footer Service Times. [3]

Under “Service times” click on the “Edit” icon [4].

Change your entries. [5]

Save your changes using the “Save Changes” button. [6]

Change your entries. [5] Customize your display on the homepage. To do this, activate or deactivate individual links. Save your changes using the “Save Changes” button. [6]

Question 34

How can I change my legal texts?

Ralf Glaeser · Accepted Answer

You yourself are the operator of your Partnershop. This requires the provision of legal texts. Yours are affected by this

General terms and conditions
Privacy policy
Imprint

Please ensure that your information is correct and check it regularly to ensure it is up to date. Switch to your Partnershop backend – CMS / Content / Pages / Content. [1][2] Select in the left navigation Page / Imprint. [3] Alternatively, choose Privacy Policy oder Terms + Conditions.

Scroll to the “Free Texts” tab [4] and open it. [5] Enter the desired text in the “Title” input field. [6] Make sure to maintain the “Heading 3” formatting. Under “Compose” drag the slider to “ON”. [7]

Enter or change the desired text in the input field and optionally carry out formatting. [8th] Save your changes by clicking on the “Save Changes” button. [9] Do the same with the pages Privacy Policy sowie Terms + Conditions.

Make sure to also store your legal texts (general terms and conditions and privacy policy) in the Partnershop backend – CMS / Content / Global / Double Opt-In Layer. [1][2][11] Enter or change the desired text in the input field and optionally carry out formatting. [12] Save your changes by clicking on the “Save Changes” button. [13]

Note The variables stored in the input fields [3] in your Partnershop backend – CMS / Content / Global / Contacts can be adopted in the “Imprint” content area. [10] This eliminates the need for redundant recording of information for brand name, telephone, fax and email. Link How can I change my contact details?

Question 35

How to find a print24 order in my backend?

Ralf Glaeser · Accepted Answer

If you only have the corresponding print24 order number for a Partnershop order, you can use your Partnershop backend to find out the corresponding Partnershop order.

Switch to the Partnershop backend – Orders / Track. [1]

Enter the print24 order number you have in the ‘Unitedprint ID’ input field. [2]

Confirm your entry by clicking on the ‘Go!’ button. [3]

Click on the respective order item (e.g. 01) in the ‘Order item’ column for a detailed view of the order. [4]

The desired partner shop order will be displayed as a result. [5]

The desired partner shop order will be displayed as a result. [5]

Question 36

Does my partner shop have a robots.txt file?

Ralf Glaeser · Accepted Answer

Yes, a robots.txt has been created directly below the shop domain.

The robots.txt file is a text file that specifies which directories may and may not be read by search engines.
The robots.txt is very important for all crawlers, which first search in the robots.txt and read it. It’s like a kind of manual that tells you what you can and cannot do.

The robots.txt defines exactly which crawler is allowed to search which directories, subdirectories or individual files and which are blocked for it.

Example
https://mydomain.com/robots.txt

The robots.txt refers to the “sitemap_index.xml”, among other things.

Link
https://faq.unitedprintshopservices.com/faq/verfuegt-mein-partnershop-ueber-eine-xml-sitemap/

Question 37

How can I customize my product catalog?

Ralf Glaeser · Accepted Answer

In the Partnershop you have the option of customizing and editing your product information in the form of images and text. The product catalog is displayed visually in the form of a product overview in your Partnershop. Frontend The product overview of the “Top Sellers” product category is automatically displayed on the homepage of your Partnershop. [1] This feature allows you to discover the most popular products directly. Change the product category using the navigation bar on the left. [2] By clicking on a product category you will be taken to a page where all products in this category are listed. [3] Clicking on a product image [4] takes you to the product detail view. [5] There you will find further detailed product information and prices.

Backend There are three areas available in your Partnershop backend for making changes to the product catalog.

Category
Product
Product Variant

These three areas offer you the opportunity to flexibly adapt your product catalog and keep it up to date. Switch to your Partnershop backend – CMS / Content / Pages and select an area. [6]

The following components are released for editing.

General Page Data
Header
Free Texts Two Columns

Note The content structure is identical for every area and every product, with a few exceptions. Unreleased components contain system-dependent content that cannot be changed.

Your editing options in detail Exemple Product category: Printing Products Product: Flyer/Leaflets To do this, go to your partner shop backend – CMS / Content / Product [7] and select the product you want to edit under “Page”. [8th] Go to the “General Page Data” component [9] and open it. [10]

Component "General Page Data"

Page Header H1 Please note that a change has a direct impact on the display of the product name on the relevant pages.
Page Title A change directly affects the browser title and the mouseover information text within the product overview. The browser title should contain keywords relevant to the search. Make sure that the length of your entry does not exceed 70 characters.
Meta Description Tag Here you have the opportunity to store SEO-relevant content for search engines.
Robots Directive (Index, Follow) Only activate the two checkboxes if you have created individual content (product information texts). Non-individualized content does not lead to a positive search engine ranking.
Open Graph (Image, Title) Using Open Graph information gives them more control over how content appears when sharing on social platforms.
Search Under “Search Keywords”, define suitable search terms that will lead to your content as keywords in search queries. The “preview image” is used to display the product within the product overview.

Save your changes by clicking on the “Save Changes” button. [11]

Component "Header"

In this area you can make the following changes.

Headline
Headline Color Click in the input field [12]. Select the desired color from the color palette displayed. [13] Close the palette by clicking next to it. Cancel the color selection by clicking on the icon. [14]
Sub Headline
Headline Image

Save your changes by clicking on the “Save Changes” button. [11] The adjustments affect the display of the “product detail view” - not the product catalog.

Component "Free Texts Two Columns"

In the 2-column component you have the opportunity to adapt SEO-relevant content for search engines (text and images). [15]
Changes in this area affect the display of the content on the “Product Detail View” page – below the calculation.

Components "Category" and "Product Variant"

The other two areas “Category” [4] and “Product Variant” [6] are processed in a similar way to the “Product” area. Note After you have saved your changes in the partner shop backend, it may take some time until the product name is updated accordingly. In order to use graphics in your content, images must first be uploaded in “Media Upload”. You can find detailed information on the topic of “Media Upload” via this link.

Question 38

Can I activate the ‘Invoice’ payment method for individual customers?

Ralf Glaeser · Accepted Answer

Yes, the ‘Invoice’ payment method can be activated for individual customers. Go to the Partnershop backend - Settings / Payment. [1] Navigate to the ‘Activate payment methods’ module. [2] Activate the "Payment by Invoice" checkbox. [3] Save the change using the ‘Go!’ button. [4]

Then switch to the Partnershop backend - Customers. [5] Navigate to the ‘Search for’ module [6] and search for the customer for whom you would like to authorise invoice payment. Use one or more of the search criteria, such as customer number, e-mail address, name, etc., to do this. [7] Confirm the search by clicking on the ‘Go!’ button [8] If you know the customer number, you can select it directly from the overview on the right under ‘CN’ by clicking on the number. [9] This will open the corresponding customer data record.

For further editing, click on the ‘Edit’ link in the ‘Customer data’ module. [10] [11] In the ‘Edit customer data’ module [12], all possible payment methods are displayed - regardless of the options activated under. [2] [13] To activate the ‘Invoice’ payment method for the previously selected customer, tick the “Invoice” [14] checkbox in the ‘Payment methods’ area as a permitted payment method. Save the change using the ‘Save’ button. [15]

Note The ‘Invoice’ checkbox in the ‘Edit customer data / Payment methods’ module is deactivated by default and must be activated for each customer if required.

Question 39

I received an order to be produced by myself: What do I need to do?

Raphael Schmidt · Accepted Answer

You have received an order that corresponds to the specifications you made for your own production. At these orders, you are responsible by yourself for checking print data, for production and for dispatch of the goods. In addition, you have to care for the status of the purchase order (“Production” – “Track” – select the appropriate order – “State of order”).

Other steps in the process (e.g., payment verification, print data transfer, etc.) run automatic and without your intervention. Or are dependent on your correct status maintenance in the backend (e.g., dispatch of shipping confirmation mails and billing documents with the dispatched state).

Question 40

How is the print data upload done?

Ralf Glaeser · Accepted Answer

If desired, the print data can now be selected and uploaded on the calculation page. In addition, there is the option of viewing the uploaded print data via a preview function after the upload process. On the calculation page, there is a selection list with the name "Print data". Here, you can choose between the following options.

Transfer print data later The upload takes place as usual after order completion including print data preview.
Upload print data now The upload takes place directly on the calculation page including print data preview.

After selecting one of the options above, a layer for the login or guest login is displayed. Log in there with your user data. Then select the desired print file. Click on the button "Choose print data". The selected file will be displayed in the window above. Confirm your selection with the button "Upload print files". The upload process is displayed via a status bar. Afterward, you have the opportunity to preview and check the previously uploaded print data. Click on the button "Show uploaded print data". If the data are correct, confirm your selection via the button "Use uploaded print data". Otherwise, you can delete the print data. Click on the button "Delete uploaded print data". You will be redirected to the selection window for the print data upload. Afterward, you get back to the calculation page. In the selection list "Print data" the selected upload option as well as a preview link (View) are displayed. Note Due to security issues, uploading archive files (e.g., zip, rar, tar, gz, etc.) is no longer possible.

Question 41

How does the billing work between Unitedprint and me?

Raphael Schmidt · Accepted Answer

Unitedprint will invoice you either on a per-order or a weekly basis for orders produced by Unitedprint. You will receive separate invoices for order fees that accrue when you are the producer of an order. You will also receive separate invoices from Wirecard, in case your customers used online payment methods for their purchases in your USS Partner Shop.

Question 42

Do I have the possibility to change a logo?

Raphael Schmidt · Accepted Answer

Yes. Please switch to the Partnershop Backend section CMS an choose Design. Under the option Logo – Shop Logo, click the “Browse …” button and select the Shop Logo file. Confirm the upload by clicking on the button “GO!”. The Shop Logo will displayed after opening the editor in the upper left corner.

Note
The file for the shop favicon requires the following properties.

File format: PNG
Height: 45px (Fixed value)
Width: 256px (Maximum value)

Under the option Logo – Editor Logo, click the “Browse …” button and select the Editor Logo file. Confirm the upload by clicking on the button “GO!”. The Shop Logo becomes will displayed after opening the editor in the upper left corner.

Note
The file for the editor favicon requires the following properties.

File format: PNG
Height: 32px (Fixed value)
Width: 32px (Maximum value)

Note
The file for the software icon requires the following properties.

File format: PNG
Height: 256px
Width: 256px

Please use PNGs with transparency for horizontal display on selected background color if they should contain a shadow.

Question 43

How can I to charge the cancellation fee to my own customers?

Ralf Glaeser · Accepted Answer

If you cancel an order already transferred to print24, a cancellation fee of 15.00 Euro will be charged. Whether the cancellation fee is due depends on the order status (e.g., pooling) at the time of cancellation.

Note
The manual billing in the Partnershop must take place before the cancellation at print24.

The cancellation fee can be charged by you as a partner to your customer. To do this, a manual invoice must be created via the backend of your Partnershop. Go to the backend section Production > Track > Payment > Invoice and click the link “Create Invoice with this position”.

In the displayed invoice form, change the invoice item and click the “save” button. Then click the button “back” and then the button “create”. The invoice is generated and a PDF document is created. Choose Open or Save.

To send the invoice by e-mail, first click on the button “track”. This returns you to the order detail view. Then click the link “send”. An e-mail with the invoice PDF attached will be sent to your customer. The delivery status of the e-mail is displayed under the item “Mail tracking”.

The “Cancellation Fee as Damages” of EUR 15.00 collected as a print24 Partner is tax-exempt as VAT. 3 para. 2 offset. This means that the invoice to your end customer may not include VAT.

Question 44

My customer complains about an order which I have produced myself. What do I have to do?

Raphael Schmidt · Accepted Answer

In this case, you can accept or reject complaints claims from your customers - without consulting Unitedprint. Follow these two steps:

Give your customer a new, reduced invoice (Backend area > Production > Track).
Transfer the difference back to your customers (for example, from your Worldline Backend).

If you are complaining about self-produced articles, please consider that the calculation basis for commissions charged to you remains the original selling price.

Question 45

My customer complains about an order position, which was produced by Unitedprint. What do I have to do?

Raphael Schmidt · Accepted Answer

In general, you can operate your own customer complaints management. Therefore, you can accept or reject complaints claims by the customer - without consulting Unitedprint - even if Unitedprint was the producer of the complained goods. Follow these three steps:

Give your customers a new, reduced invoice (Backend area "Production" - "Track" - choose the appropriate order).
Transfer the difference back to your customers (for example, from your Worldline Backend).
Contact Unitedprint if you want to claim the article at Unitedprint.

Question 46

My customer wants to cancel an order item, which I produce myself. What do I have to do?

Raphael Schmidt · Accepted Answer

Please follow these steps:

Go to the Partnershop Backend menu> Production> Track and select the desired job. [1]
Click on the respective order item in the column "Product kind" [2], which is to be canceled.
Within the detail view in the module "Order information> State of order" select the item "Cancellation" from the drop-down list. [3]
Confirm your selection by clicking the button "Save". [4] The following message is displayed. [5]
Push the (partial) rebooking of your customer’s payment via your Worldline account.

Note If an invoice already exists for the order you canceled, you must create a separate cancellation invoice for the purchase order or purchase order item and send it to the customer. The details can be found in the section "How do I create a cancellation invoice?".

Question 47

My customer would like to cancel an order item, which is produced by Unitedprint. What do I have to do?

Raphael Schmidt · Accepted Answer

Please follow these steps:

Go to the Partnershop Backend menu> Production> Track and select the desired job. [1]
Click on the respective order item in the column "Product kind" [2], which is to be canceled.
Within the detail view in the module "Order information> State of order" select the item "Cancellation" from the drop-down list. [3]
Confirm your selection by clicking the button "Save". [4] The following message is displayed. [5]

Note If an invoice already exists for the order you canceled, you must create a separate cancellation invoice for the purchase order or purchase order item and send it to the customer. The details can be found in the section "How do I create a cancellation invoice?"

Question 48

How can I review a completed order again?

Raphael Schmidt · Accepted Answer

To do this, enter the appropriate order number in the search field in the area Production> Track> Order number / item. Confirm the search by clicking the button "GO!". Note Search requests for orders that have already been completed must be indicated by specifying the order number or the customer number. A general search for all orders is not possible for technical reasons. If you are looking for the customer number, the search result includes both - current and completed orders.

Question 49

Will I be informed about changes to my order?

Raphael Schmidt · Accepted Answer

Yes. We keep you informed about the progress of your order in the form of status messages by e-mail to the address stored in the system. In parallel you can view the current order status at any time via the Partnershop backend Production > Track.

Question 50

Where can I get information about my completed orders?

Raphael Schmidt · Accepted Answer

In the Partnershop backend please click "Controlling", select the desired parameters and start the query. The result of your query are displayed as a chart.

In addition, it is possible to print out the query result or export it as an Excel file.

Question 51

How can I check the current status of my order?

Raphael Schmidt · Accepted Answer

In the Partnershop backend please click “Production” and select “Track”. Enter the necessary parameters (for example, order number or order date) into the search mask and start the query. In the list overview, click on an item under "Product kind" (highlighted in color and underlined). In the detail view of order, you find the current order status under "State of order".

Question 52

How can I see which items an order contains?

Raphael Schmidt · Accepted Answer

In the Partnershop backend please click "Production" and select "Track". Enter the necessary parameters (for example, order number or order date) into the search mask and start the query. Please review the columns "Order number" and "Product kind" in the order detail view. If there are several items for an order, they are displayed underneath each other for the respective order number under "Product kind".

Question 53

Können zu einer Bestellposition verschiedene Druckmotive  hochgeladen werden?

Ralf Glaeser · Accepted Answer

Ab sofort steht Ihren Kunden die neue Funktion "Bundle" (mehrere Versionen) zur Verfügung. Auf der Kalkulationsseite – neben der Auswahlbox "Menge" – finden Sie eine zusätzliche Box "Versionen". Falls gewünscht, erhalten Sie damit die Möglichkeit, bis zu 10 Versionen zu einem Produkt auszuwählen. Nach Auswahl der gewünschten Anzahl an Versionen wird der Preis neu berechnet. Der Preis ergibt sich aus den Kosten der aktuellen Kalkulation – multipliziert mit der Anzahl der Versionen. Im Warenkorb wird eine Bundle-Bestellung zu jeweils einer Bestellposition zusammengefasst. Die Versandersparnis wird nicht separat ausgewiesen und direkt von den Versandkosten abgezogen. In der Produktbeschreibung wird eine Bundle-Bestellung zu jeweils einer Bestellposition zusammengefasst. Im Burger-Menü > Administration > Bestellungen wird eine Bundle-Bestellung entsprechend der Anzahl der Versionen zusammengefasst dargestellt. Der Objektname jeder Version erhält einen Zusatz. Beispiel …_5Vers_Bundle Motif 1 …_5Vers_Bundle Motif 2 …_5Vers_Bundle Motif 3 Im Burger-Menü > Administration > Datenupload werden die Versionen einer Bundle-Bestellung separat aufgelistet, um ein gezieltes Hochladen der Druckdaten pro Version zu ermöglichen.

Question 54

Is a combined shipment possible?

Raphael Schmidt · Accepted Answer

Yes. If your customers orders several items with the same product properties, these items can be shipped collectively. For these positions, your shop will offer a shipment voucher. During the ordering process, your customers have the opportunity to select the option "Combined shimpment". To do this, select the checkbox "Combined shimpment". [1]

You can use the function "Copy product" in the shopping cart [2] to create several items of the previously configured item (for example, business cards) and to order these with a corresponding dicoount as a collective shipment. The result is displayed in the calculation overview in the shopping cart. [3]

Alternatively, it is possible to configure the same product once or several times over the calculation page and place it in the shopping cart. Note An order with the option "combined shipment" is not triggered to production until the print data has been uploaded to all items. The delivery date changes for the entire order!

Question 55

If I produce only an order item, will I receive the shipping costs for this position?

Raphael Schmidt · Accepted Answer

Yes, as long as the customer has not chosen the feature "collective shipping".

Question 56

If I produce an order, will I receive the shipping costs?

Raphael Schmidt · Accepted Answer

Yes. If you are the sole producer, you will receive the entire invoice including the shipping costs. However, Worldline transaction fees are also charged for these orders.

Question 57

How can I check and cancel my PayPal mandate?

Ralf Glaeser · Accepted Answer

Um Ihr PayPal Mandat zu prüfen und zu bestätigen, wechseln Sie bitte auf die PayPal-Seite https://www.paypal.com und melden sich dort mit Ihren Account-Daten an. In Abhängigkeit davon, ob Sie ein Privatkonto oder ein Geschäftkonto nutzen, erfolgen die weiteren Schritte. Privatkonto Nach erfolgreichem Login wechseln Sie über das „Zahnrad“ Icon in das Menü „Payments“. [1] Klicken Sie dort den Button „Manage pre-approved payments“. [2]

Bestätigen Sie in der Ansicht „Abrechnungsdetails“ Ihr PayPal Mandat für „unitedprint.com SE“. [3] Der Status muss dabei "Aktiv" anzeigen.

Klicken Sie auf „unitedprint.com SE“ und prüfen Sie in den „Abrechnungsdetails“ ob unter dem Punkt „Zahlungsquelle“ -> „Alternative Zahlungsquelle“ Ihre Kreditkarte (Beispiel VISA-Kreditkarte) eingetrage ist.

Geschäftskonto Nach erfolgreichem Login wechseln Sie bitte unter "Profile" [4] > "Account Settings" [5] > "My Money". [6] Klicken Sie bei dem Punkt "My preapproved payments" [7] den Link "Update". [8] Bestätigen Sie in der Ansicht „Abrechnungsdetails“ Ihr PayPal Mandat für „unitedprint.com SE“. [9] Der Status muss dabei "Aktiv" anzeigen.

Klicken Sie auf „unitedprint.com SE“ und prüfen Sie in den „Abrechnungsdetails“ ob unter dem Punkt „Zahlungsquelle“ -> „Alternative Zahlungsquelle“ Ihre Kreditkarte (Beispiel VISA-Kreditkarte) eingetragen ist.

Hinweis: Bitte beachten Sie das abweichende Layout sowie die unterschiedliche Navigation in den beiden Bereichen Privatkonto und Geschäftskonto.

Question 58

Where can I find my sales overview?

Ralf Glaeser · Accepted Answer

With the sales overview, you can keep track of your Partnershop income and expenses at all times. Switch to the Settings / Invoice menu in the Partnershop backend. [1] Under the module “Order revenue” [2], you specify which actions you want to be notified about by email. For a query, select the desired period (month/year) [3], the desired file format (Excel or CSV) [4] and then click the button “Export” . [5] The export file is either opened directly or saved locally with the appropriate name. Example Show all sales of my customers in the month June 2024

shopbrandname_revenues_2024_06.xls
shopbrandname_revenues_2024_06.csv

The generated report contains the following columns/values including a heading.

Unitedprint Invoice ID
Unitedprint Invoice Date
Unitedprint Orderrevenue
Unitedprint Order ID
Unitedprint Paymethode
Shop Invoice ID
Shop Order ID
Shop Orderrevenue
Shop Paymethode

Question 59

Can I see my "Top Shop customers" at one view?

Ralf Glaeser · Accepted Answer

In your Partnershop Backend Marketing > Customers you will find all relevant information about your customers in the result overview on the right. [1]

Customer number (CN)
Company
Name
Register
Profil changed
Orders
Order Revenue (Umsatzübersicht)
Invoice

Display Order Revenue By default, always 25 entries are displayed. The selection box [2] below the display can be used to change the number of results to 10, 25, 50 or 100 per page. In the column "Order Revenue" [4] the total net sales of the respective customer is displayed.. Sorting The columns "Customer number", "Company", "Name", "Orders" and "Order Revenue") can be sorted in ascending or descending order by clicking on the column name. [5] The results overview opens with ascending sorting of the column "Customer number". Display invoice payment and open invoices In the result overview, another column "Invoice" is displayed to the right of the "Order Revenue" column. [6] It is shown graphically with an icon (green dot) [7], if the customer has the option "Invoice". In addition - in the case of open invoices - an info text (red) is displayed. [8] Example (2 unpaid) for two invoices not marked as "paid" If no invoices are open, no info text is displayed. Note The sorting of the results always refers to all registered customers.

Question 60

Can I define my own number range (invoice, cancellation and credit invoice)?

Raphael Schmidt · Accepted Answer

Yes, you can define your own number ranges. To do this, proceed as follows. Go to the Partnershop backend - Settings / Invoice. Navigate to the ‘Invoice Number range’ module.

Via the modul ‘Invoice Number range’ [1] you can make inputs and enter your own number codes [2] for invoices [3], cancellations [4] and invoice credits [5].

The displayed view always refers to the year selected by the combobox "Year" [6]. Alternatively, you can use this selection box to display settings for the previous year or the following year, make changes, and edit your own number ranges.

The fields in the column "Last number" [7] indicate how many invoices, cancellations and credits invoices were generated in the currently selected year [6]. The values are gray and can not be changed. The fields in the columns "Next number" [8] and "Format" [9] can be customized in the "Invoice" line. The values are black and can be changed. In the input field [10] you define a value (for example, 4). This determines that the next invoice generated by the backend will be given this number. Similarly, the numbering continues for each successive calculation (e.g., 5, 6, etc.). Note The entered value in field [10] is only valid if it is greater than the displayed value in the field "Last number" (In the example: 4 > 3). In the input field [13], you define how the invoice number is to be displayed. You can define a prefix to prepend the invoice number. It is possible to specify a minimum length of the invoice number (without prefix).

In our example, the following individual adjustments have been made. In the field [13], the prefix "PS" has been added and the value 0 in the brace has been changed to 3. In the example PS{i;3} the next invoice generated by the backend would be: PS004. PS = Prefix 004 = Invoice number with a minimum length of 3 digits and leading zeros 4 becomes 004, 44 becomes 044 and 444 becomes 444. Since it is a minimum length, longer numbers remain unchanged: 4444 remains 4444. A detailed explanation of the possible formats can be found later in the text. Note The adjustments made in field [13] are also transferred to the fields [14] and [15] via the button "Go!". The same algorithm applies to cancellations and credit invoices. By default, their numbering starts with the value 1. Unless otherwise specified, a different value is defined in field [10]. For cancellations, the invoice number is generated with the suffix "-S" plus the consecutive number. In the example PS{i;3}-S {c;0} the next reversed cancellation created by the backend would be represented as follows: PS003-S1. PS = Prefix 003 = Previous invoice number with a minimum length of 3 digits and 2 leading zeros -S = Suffix for Cancellation 1 = Consecutive number without leading zeros For credit invoices, the invoice number is generated with the suffix "-" plus the consecutive number. In the example PS{i;3}- {ci;0} the next credit note created by the backend would be represented as follows. PS003-1. PS = Prefix 003 = Previous invoice number with a minimum length of 3 digits and 2 leading zeros - = Suffix for credit invoice 1 = Consecutive number without leading zeros Note The entries must not contain any umlauts or empty spaces. The possible variables within the curly brace in field [13] are replaced by real values when the invoice is generated. The gray text fields in format format [14] and [15] are inactive and can not be changed. For both fields, the format specified in field [13] applies. If there are no entries for the current year, a number range with the format of the last year and the value for "Next number" for all invoice types is automatically set to 1. If no entry is found for the previous year, a default number range is generated. Important The prerequisite for an error-free billing - even beyond the turn of the year - is that in the field [13] an invoice number format with year {yy} or {yyyy} is used. Failure to do so creates duplicate records. The result is faulty invoices, which can not be processed and sent. Notes for the formatting in the input fields {yyyy} Year with 4 digits | Ex.: 2017 {yy} Year with 2 digits | Ex.: 17 {mm} Month with 2 digits | Ex.: 06 {dd} Day with 2 digits | Ex.: 28 {qq} Quarter with 2 digits | Ex.: 02 {i,n} Digit {i} with leading zeros {n} | as a 3-digit number with 2 leading zeros {i,3} | Ex.: 003 {c,n} Digit {c} with leading zeros {n} | as a 3-digit number with 2 leading zeros | Ex.: 003-S1 {ci,n} Digit {ci} with leading zeros {n} | as a 3-digit number with 2 leading zeros | Ex.: 003-1

Question 61

Can my customer send an order in his name?

Ralf Glaeser · Accepted Answer

Yes. You can allow selected customers to change the sender’s address for an order and thus to send the order in their own name. The prerequisite for this is that the respective customer is a registered user and has the status “Reseller”. There are two ways to get the status “Reseller” for registered customers in your Partnershop:

Automatic assignment of the status “Reseller” when registering in the Partnershop. The customer can already select the customer card “reseller” when logging into the Partnershop.
Manual award status “Reseller” by request of the customer from them. The customer gets the status “Reseller” on request (e-mail, phone) awarded by them.

The status (Reseller) will setup via the backend in Marketing > Customers area. By click the button “Edit” you can change the “Key Account Type” of the customer. With the status “Reseller”, the customer is given the option of entering a different sender’s address in the first order step. To do this, the checkbox “Change sender’s address” is selected. Users without the status “Reseller” will not see the selection “Change sender’s address” in the first order step. By default, the Neutral Shipper Address (Backend > Settings > Sender’s address) is used as sender. Note The function “Different sender’s address” is only available for registered users – but not for guest users.

Question 62

How can I check and cancel my PayPal mandate?

Ralf Glaeser · Accepted Answer

To check and confirm your PayPal mandate, please go to the PayPal page https://www.paypal.com and login there with your account details. Depending on whether you use a private account or a business account, the further steps are taken. Private Account After successful login, switch to the second menu line and select the item "Payments". [1] Then click on the link "View" under the item "Manage payments in the collection procedure". [2]

Choose your PayPal mandate for "unitedprint.com SE". [3]

The status must show "Active". [4]

At "Payment source", click on the edit icon (right) and check the completeness of your payment sources. [5] Note If you have a balance, it will be used first. If there is a problem with the selected payment source, a different bank account or credit card will be used to make the payment. Business Account After successful login you change over the gear icon (top right) under "My profile" to the point "Bank data". [6] At the end click on the button "Set Automatic Payment". [7]

Check your PayPal mandate for "unitedprint.com SE". [8] The status must be "Active". [9]

Click on the link "unitedprint.com SE" [8] and check under "Billing Details" the status (Active) [10] as well as the completeness of your payment sources. [11]

Note If you have a balance, it will be used first. If there is a problem with the selected payment source, a different bank account or credit card will be used to make the payment. Please note the different layout as well as the different navigation in the two areas private account and business account. paying-with-paypal-my-advantages

Question 63

Can I change a customer invoice later?

Raphael Schmidt · Accepted Answer

An invoice that was already created and sent to your customer can be changed later.
To do this, go to your Partnershop Backend > Production > Track and search for the order related to the invoice. Change to the detailed view and to the module “Payment”.

In the next step, the ordered and sent invoice has to be canceled. To do this, proceed as follows.
how-do-i-create-a-cancellation-invoice/

After successful cancellation, you can create a new invoice manually and send it to your customer manually. To do this, proceed as follows.
how-can-i-create-a-customer-invoice/

Using the edit function (pen) you have the possibility, to change the invoice address, the delivery or invoice date, and so on.n.

Question 64

How can I create a credit note?

Raphael Schmidt · Accepted Answer

The requirement for creation of a customer credit note is that an invoice has been previously generated and sent for the corresponding order.

If an order is invoiced, the “Credit” sub-item is displayed in the “Payment” module of the Partnershop Backend under “Track”.

To create a new credit note, click the “new” link. In the opened input form, you select a credit date, store the desired credit amount for net charge, and choose the relevant VAT rate using the selection menu.

Close the credit note by clicking on the “Save & Create” button. Confirm the embedded message. The credit note is generated and a PDF document is created. Choose Open.

To send the credit note by e-mail, click on the “track” button. This returns you to the details of the order. Then click the “send” link. An e-mail with the credit note PDF in the appendix will be sent to your customer. The shipping status of the e-mail is displayed under the item “Mailtracking”.

Note
To check the shipping status “sent” within the mailtracking, you leave the order detail view and call the order again via “Track”. Do not update the job detail view by pressing the F5 key.

Status	Beschreibung
Data input ¹	Data input
Release job ²	Release job
File-Check	File-Check
Waiting for Customize-Release	Waiting for Customize-Release
Customizing	Customizing
Waiting for Proof-Release	Waiting for Proof-Release
Ready for pooling	Ready for pooling
Pooling	Pooling
Ready for pre-press stage	Ready for pre-press stage
Printing	Printing
Self-Production	Self-Production
Finishing	Finishing
Ready for dispatch	Ready for dispatch
Dispatch	Dispatch
Cancellation	Cancellation

CMS (19)

How do I activate the PayPal payment method for my customers?

Can I use my own badges?

How can I customise my product graphics?

Specification for USS product graphics

Can support requests be managed via the AI assistant?

How can I update existing image material?

How can I optimise the Google search results for my shop?

Editing

How can I change my company logo/icon?

How can I change my homepage banners/ slider?

Which payment methods can I offer my customers?

How can I change my colors?

How can I change my homepage texts?

How can I publish my changes?

How do I get information about my customer data?

How can I change my contact details?

How can I change my service times?

How can I change my social media links?

How can I change my legal texts?

How can I customize my product catalog?

Component “General Page Data”

Component “Header”

Component “Free Texts Two Columns”

Components “Category” and “Product Variant”

Do I have the possibility to change a logo?

Finance (26)

What is an “internal order” and how can I place an order without a Partnershop invoice?

Automatic process

What or who is Worldline | Six Payment Services?

What or who is Saferpay?

How can I use the credit card payment method in my Partnershop?

How can I mark an order as “paid”?

Can I activate the ‘Invoice’ payment method for individual customers?

How can I to charge the cancellation fee to my own customers?

Is a combined shipment possible?

If I produce only an order item, will I receive the shipping costs for this position?

If I produce an order, will I receive the shipping costs?

How can I check and cancel my PayPal mandate?

Can I define my own number range (invoice, cancellation and credit invoice)?

How can I check and cancel my PayPal mandate?

Can I change a customer invoice later?

How can I create a credit note?

How can I create a customer invoice?

How do I create a cancellation invoice?

Which payment methods are available?

Can a customer pay outside my Partner Shop?

What are the costs for using the USS Partner Shop?

How does the billing work between Unitedprint and me?

Can I use my print24 print credit for Partnershop orders?

What should I consider when placing a trial order?

How do I upload a customized invoice template?

Invoice Template – Overview

How can I customize my invoice documents?

General (19)

What or who is Worldline | Six Payment Services?

What or who is Saferpay?

Why are my changes in the Partnershop backend CMS module not displayed in the shop?

What can I do if I can’t log in or can’t add anything to my shopping basket?

How do I set up a DNS record with my domain provider?

How can I customize the appearance of my shop?

How to find a print24 order in my backend?

Can my customer send an order in his name?

I received an order item to be produced by myself: Can I hand that order to Unitedprint?

What happens when files cannot be printed?

Will print files be checked?

What data formats can I use, when I create the print data myself?

Can I change my backend password?

What is a Screenproof?

What should I consider when placing a trial order?

Do I need webspace on my Internet provider?

Do I need a separate domain?

Are there any periods for maintenance?

I received a USS Partner Shop. What are my first steps?

Marketing (23)

How can I apply a voucher/discount code?

How can I search for a voucher/discount code?

How can I create a voucher/discount code?

How can I carry out Google Site Verification in my Partnershop?

Can I integrate Trustpilot into my Partnershop?