My customer wants to cancel an order item, which I produce myself. What do I have to do?

Please follow these steps:

1. Go to the Partnershop Backend menu> Production> Track and select the desired job. [1]
2. Click on the respective order item in the column “Product kind” [2], which is to be canceled.
3. Within the detail view in the module “Order information> State of order” select the item “Cancellation” from the drop-down list. [3]
4. Confirm your selection by clicking the button “Save”. [4] The following message is displayed. [5]
5. Push the (partial) rebooking of your customer’s payment via your Worldline account.

Note
If an invoice already exists for the order you canceled, you must create a separate cancellation invoice for the purchase order or purchase order item and send it to the customer. The details can be found in the section “How do I create a cancellation invoice?“.