My customer complains about an order which I have produced myself. What do I have to do?

In this case, you can accept or reject complaints claims from your customers – without consulting Unitedprint.

Follow these two steps:

1. Give your customer a new, reduced invoice (Backend area > Production > Track).
2. Transfer the difference back to your customers (for example, from your Worldline Backend).

If you are complaining about self-produced articles, please consider that the calculation basis for commissions charged to you remains the original selling price.