My customer complains about an order position, which was produced by Unitedprint. What do I have to do?

In general, you can operate your own customer complaints management. Therefore, you can accept or reject complaints claims by the customer – without consulting Unitedprint – even if Unitedprint was the producer of the complained goods.

Follow these three steps:

1. Give your customers a new, reduced invoice (Backend area “Production” – “Track” – choose the appropriate order).
2. Transfer the difference back to your customers (for example, from your Worldline Backend).
3. Contact Unitedprint if you want to claim the article at Unitedprint.