If you cancel an order already transferred to print24, a cancellation fee of 15.00 Euro will be charged. Whether the cancellation fee is due depends on the order status (e.g., pooling) at the time of cancellation.
Note
The manual billing in the Partnershop must take place before the cancellation at print24.
The cancellation fee can be charged by you as a partner to your customer. To do this, a manual invoice must be created via the backend of your Partnershop. Go to the backend section Production > Track > Payment > Invoice and click the link “Create Invoice with this position”.
In the displayed invoice form, change the invoice item and click the “save” button. Then click the button “back” and then the button “create”. The invoice is generated and a PDF document is created. Choose Open or Save.
To send the invoice by e-mail, first click on the button “track”. This returns you to the order detail view. Then click the link “send”. An e-mail with the invoice PDF attached will be sent to your customer. The delivery status of the e-mail is displayed under the item “Mail tracking”.
The “Cancellation Fee as Damages” of EUR 15.00 collected as a print24 Partner is tax-exempt as VAT. 3 para. 2 offset. This means that the invoice to your end customer may not include VAT.