FAQ

PayPal payment processing is not carried out via the Payment Service Provider Worldline | Six Payment Services, but directly between them and PayPal.
For you as a Partnershop operator, a PayPal business account is required.

To use the payment method “PayPal” within your Partnershop, it is necessary to enter the data from the PayPal business account in the Partnershop Backend – Settings > Payment > Indicate your PayPal business account.

To do this, follow the steps below.

1. 1. Log in to your PayPal account. [1]
      Use the URL https://www.paypal.com/mep/dashboard or go directly to the developer settings https://developer.paypal.com/dashboard/
   2. Click the link “Developer” in the main navigation. [2]
   3. Select “Apps & Credentials”. [3]
   4. Click the button “Live”. [4]
   5. Under “App name” select your shop name. [5]
   6. If there is no shop name yet, click “Create App” [6] and assign an “app name” for your Partnershop (e.g. brand name). [7]
   7. Confirm your entry by clicking the button “Create App”. [8]
      
   8. Under “App name”, copy the “Client ID” [9] using the “Copy to clipboard” icon [11] and paste it into the Partnershop Backend – Settings > Payment > Indicate your PayPal business account. [12]
   9. Under “App name” copy the “Secret key 1” [10] using the “Copy to clipboard” icon [11] and paste it into the Partnershop Backend – Settings > Payment > Indicate your PayPal business account. [13]
      
   10. Confirm your entries by clicking the button “Go!”. [14]
   11. Finally, activate the payment method “PayPal” for all customers in the Partnershop backend – Settings > Payment > Activate “Payment via PayPal”. [15]
   12. Confirm your entries by clicking the button “Go!”. [14]

Yes, by using badges you create an opportunity to emphasise or identify certain services.

In principle, badges can be displayed as visual labelling for every product on the homepage of your partner shop. [1]

To do this, switch to your Partnershop backend – CMS / Content / Pages / Product. [2]

Select the desired product in the left navigation under Page. [3]

Go to the ‘General Page Data’ component [4] and open it. [5]

Scroll to the ‘Badge’ area [6] and select the desired type. [7]

There are various types of badges to choose from.

• None
• free Text
• blue angel
• nature paper
• nature paper transparent
• 24h
• 24h transparent

Option „Free Text“

You can make the following changes to this selection.

• Free Text
  Enter the desired badge text in the input field. [8]
• Badge Color
  Specify the desired badge colours. Click in the respective input field. [9] Select the desired colour from the colour palette displayed. Close the palette by clicking next to it. Cancel the colour selection by clicking on the icon.

Alternatively, you have the option of using predefined badge colours. To do this, click the ‘Set Classic Badge Colours’ or ‘Set Contrast Badge Colours’ button.

Save your changes by clicking on the ‘Save Changes’ button. [10]

After completing all changes, switch to your Partnershop backend – CMS / Administration / Redis Management / Exports. [11][12]

Click the ‘Create Productive Version’ button. [13]

Graphics are an important part of your Partnershop and can be customised.

The following steps are required to provide customised graphics for your USS Partnershop.

1. Create the desired graphics using the specification for USS Partnershop graphics.
   Please note the applicable specifications for USS graphics at the end of the article.
2. Upload the created graphics to your USS partner shop media library.
   To do this, switch to your partner shop backend – CMS / Media / Media Upload.
3. Select the desired category.
   Category for category header graphics
   Product for product header and product detail graphics
   Product Variant for product header and product detail graphics (e.g. GreenLine, calendar formats, etc.)
   Calculation Images for product icon graphics

Use your own graphics on product pages
The following steps are required to change the graphics of individual product pages in your USS Partnershop.

1. Switch to your Partnershop backend – CMS / Content / Pages / Product.
2. Select a product from the page list (e.g. Banderoles).
3. Open the ‘General Page Data’ component.
4. Replace the two graphics ‘Open Graph Image’ and ‘Preview Image’.
5. Under ‘Open Graph Image’, click on the media centre icon on the left below the graphic.
6. Then select the category in the window – Category ‘calculation-images’.
   If no graphic is displayed, click on the refresh icon at the top right.
7. Select the desired product icon (e.g. Banderoles).
8. Repeat steps 5-7 for the ‘Preview Image’.
9. Then open the ‘Header’ component.
10. Under ‘Background Image’, click on the media centre icon on the left below the graphic.
    If no image is displayed, click on the refresh icon at the top right.
11. Select the desired header graphic (e.g. banderoles).
12. Then open the ‘Free Texts Two Columns’ component.
13. Select ‘Compose ON’ in the right-hand section.
14. Click on the media centre icon on the left below the graphic.
15. Select the desired detail graphic (e.g. banderoles).
16. Save your changes by clicking on the ‘Save Changes’ button.

Use your own graphics in category pages
The following steps are required to change the graphics on the category pages in your USS Partnershop.

1. Switch to your Partnershop backend – CMS / Content / Pages / Category.
2. Select a category from the page list (e.g. 24-hour service).
3. Open the ‘Header’ component.
4. Under ‘Background Image’, click on the media centre icon on the left below the graphic.
   If no image is displayed, click on the refresh icon at the top right.
5. Select the desired header graphic (e.g. 24h service).
6. Save your changes by clicking on the ‘Save Changes’ button.

Use your own graphics in the product icons (calculation image)

1. To do this, switch to your Partnershop backend – CMS / Content / Product Data / Editor.
2. Select a product from the ‘Product Alias’ list (e.g. Banderoles).
3. Replace all graphics by clicking on the media centre icon on the left below the graphic.
4. Then select the category in the window – Category / ‘calculation_images’.
   If no graphic is displayed, click on the refresh icon at the top right.
5. Select the desired product icon (e.g. Banderoles).
6. Repeat these steps for all graphics that you wish to replace.
   Please note that the ‘Calculation image’ must be maintained on several pages.
   Change pages via the ‘Pages’ navigation above the graphic.
7. Click the ‘Save’ button as soon as you have finished editing the ‘Calculation image’ for a product (e.g. banderoles).

Publish changes

1. After saving, the changes must be published.
   Switch to your partner shop backend – CMS / Administration / Redis Management / Exports.
2. Click the ‘Create Productive Version’ button.

Your changes will be visible to all customers in the shop after approx. 2 minutes.

Specification for USS product graphics

The following specifications apply to the processing of USS Partnershop graphics.

Product-Icon
Size: 360x 360px
Format: *.png with transparent background
Name convention: Icon_xxx.png

Product- / Category-Header
Size: 1770 x 320px / 96dpi
Format: *.jpg mit seitlichem grauem Verlauf
Name convention: Product_Header_xxx.jpg / Category-Header_xxx.jpg

Product-Detail
Size: 785 x 385px / 96dpi
Format: *.jpg
Name convention: Product_Graphic_xxx.jpg

It is possible to use the implemented AI assistant (chatbot) to process customer enquiries.

Take advantage of the AI assistant to respond to customer enquiries quickly and efficiently, regardless of time and resources.

Instead of making personal contact by dialling a service telephone number, you can receive support requests via the AI assistant. They receive these enquiries in the form of an email with all the information provided by the customer.

To do this, go to your Partnershop backend – CMS / Content / Global / Menu. [1][2]

Select Menutype / Footer Contact in the left navigation. [3]

Select the first menu item under ‘Contact’ and click on the ‘Edit’ icon [4].

Change your entries.
Under ‘Text Type’, change the radio button from ‘contact’ to ‘text’. [5]

Enter your content in the ‘Text’ input field (e.g. Callback requested?). [6]

Next, under ‘Link Type’, change the radio button from ‘contact link’ to ‘redirect to chatbot’. [7]

Select the ‘Send Message Callback’ option in the ‘Chatbot Function’ navigation on the right. [8]

Save your changes using the ‘Save Changes’ button. [9]

Publish changes

After saving, the changes must be published.
Switch to your Partnershop backend – CMS / Administration / Redis Management / Exports.

Click the ‘Create Productive Version’ button.

Your changes will be visible to all customers in the shop after approx. 2 minutes.

Use the “Media Upload” option to update existing image material (e.g. home page banners/sliders). This eliminates the need to edit content via the Content / Pages area.

Ensure that the new images meet the technical requirements and are identical in terms of file naming. Check the required image sizes and resolutions of the new images. Adapt the new image material if necessary.

To do this, go to your Partnershop backend – CMS / Media / Media Upload. [1] [2]

To update, e.g. the start page banner/slider, select Category / Start in the left-hand navigation. [3]

Select the image to be updated and click on the “Edit” icon. [4]

In the next step, click on the “Reupload” tab [5].

Drag the corresponding file of the start page banner/slider (*.SVG or *.PNG) onto the greyed-out area “Drag & drop your files…” [6] or click on the “Browse” link [7] and select the desired file.

Wait until the process is complete and a layer with the message “Success! File changed!” is displayed. Click the “Ok” button or close the layer. [8]
The successful upload process is also displayed in the form of the file name in a green button. [9]

Click the “Back To Overview” button at the bottom right. [10]
The uploaded image is displayed in the overview.

Note

The updated image of the start page banner/slider will be displayed the next time the start page of your partner shop is called up.

In order to achieve the best possible search results for your partner shop on Google, we recommend making the following adjustments and customisations.

The aim of optimisation is to enable search engines to better understand and present the content of your Partnershops.

Meta Descritpion Tag
Here you have the option of storing SEO-relevant content for search engines.
The meta description is read by search engines together with the page title and the shop URL. This website information is then used to show the user a preview of the content of the individual websites in the search results.

Robots Directive (Index, Follow)
Only activate the two checkboxes if you have previously created customised content.
Non-individualised content does not lead to a positive search engine ranking.

Slug (URL Slug)
The URL slug is an important element of search engine optimisation (SEO). The URL slug is the part of a URL that identifies a page and is usually displayed directly after the domain extension.

Canonical Tag
The canonical tag is used to correctly label shop pages with duplicate content.
If such pages are recognised by search engines (e.g. Google), this results in downgrades in the ranking of search results.
Pages with a cannonical tag therefore link from one or more pages to the original.

Tags
Use tags to further label and categorise topics and content.

Editing

To do this, switch to your partner shop backend – CMS / Content / Product [1] [2] and select the product to be edited under “Page”. [3]

Go to the “General Page Data” component [4] and open it. [5]

Make your individual adjustments to the points mentioned above.

Save your changes by clicking on the “Save Changes” button. [6]

Go to your Partnershop backend – CMS / Content / Global / Style. [1][2]

Drag your logo file (*.SVG or *.PNG) onto the gray area “Drag & Drop your files…” or click the “Browse” link and select the desired file. [3]

Drag your icon file onto the gray area “Drag & Drop your files…” or click the “Browse” link and select the desired file. [4]

The successful upload process will be shown to you on the left in the form of the file name in a green button. [5]

Note
Please pay attention to the following technical specifications when creating your logo.

• Image size 175 x 40 Pixel
• Save as SVG or PNG file
• No umlauts or spaces

Go to your Partnershop backend – CMS / Media / Media Upload. [1] [2]

Select Category / Start [3] in the left navigation and click the “Upload” button on the right. [4]

Drag at least two or three home page banners  (*.SVG or *.PNG) onto the gray area “Drag & Drop your files…” [5] or click the “Browse” link [6] and select the desired files out of.

The successful upload process is displayed on the left in the form of the file name in a green button. [7] Click the “Back” button on the right. [8]

The uploaded images are displayed in the overview. [9]

Switch to the area using the navigation (left) Content / Pages / Start. [10] You are here Page / Startpage. [11]

Scroll to the “Slider” tab, click on the checkbox to activate [12] and open it. [13]

Move the slider under “Image Turning” [14] to the right or left to determine the time for a horizontal change of the home page banner. A value between 1 and 20 seconds is possible.

Under “Compose” drag the slider to “ON”. [15]

Select the first uploaded homepage banner under “Image”. To select an image, click the “Images” icon. [16]
You will be shown an overview of the uploaded files. [17] Optionally, update the view using the “Update” icon at the top right. [18]

Enter the desired text in the “Headline” and “Subheadline” input fields. [19]

Optionally select a text color by clicking on the “Pick Color” button. [20]

Activate the input by clicking on the “active” checkbox. [21]

Repeat the process for additional homepage banners below.

Save your changes by clicking on the “Save Changes” button. [22] Close the “Slider” tab. [13]

Note

Please pay attention to the following technical specifications when creating your home page banner.

• Image size 5120 x 1520 Pixel with 72 dpi
• Save as a web-optimized JPEG file
• Background color of the sliders HEX F0F0F0

File names must not contain umlauts or spaces.

To create further sliders, please use only the Photoshop template below.

Download
Slider_Template.zip

Various offline and online payment methods are available to you within your Partnershop.

The offline payment methods currently supported are payment in advance (bank transfer) or payment on account.
For online payment methods, please use the options provided by your payment service provider Worldline | Six Payment Services.
You can also pay via PayPal.

The individual payment methods are activated/deactivated via the partner shop backend under the menu item Settings / Payment [1] in the “Activate payment methods” module. [2]

Adjust your payment methods on the homepage.

Switch to your Partnershop backend – CMS / Content / Global / Menu. [3] [4]
Select in the left navigation Menutype / Binder Payment Methods. [5]

Note

Please check payment transfers using the above-mentioned offline payment methods outside the shop via your regular business account.

For security reasons, the offline payment method “payment on account” is only available to registered users.

Switch to your partner shop backend – CMS / Content / Global / Style. [1][2]

Under “Color palette” [3], change the colors for font [4], button [5], mouseover [6] and footer. [7]
To do this, click on the “Pick Color” field [8] and select the desired value using the color palette. [9]
Save your changes using the “Save Colors” button. [10]

Go to the homepage of your Partnershop. Your individual colors will be displayed.

On the homepage of the Partnershop you can present your company attractively in the form of images and text.

Switch to your Partnershop backend – CMS / Content / Pages / Start. [1][2].
You are here Page / Startpage. [3]

To display it, select a variant from one of the two tabs “Free Texts” [4] or “Free Texts Two Columns”. [5]

Setting options tab „Free Texts“
• Headline
• Content (1-spaltic)

Setting options tab „Free Texts Two Columns“
• Headline
• Content (2-spaltic)

Media Upload

In order to use graphics in your content, images must first be uploaded in “Media Upload”.

Detailed information on the topic of “Media Upload” [6] can be found via this link.

Scroll to the “Free Texts” [4] or “Free Texts Two Columns” [5] tab and open it. [7]

Enter the desired text in the “Title” input field. [8] Make sure to maintain the “Heading 3” formatting.

Under “Compose” drag the slider to “ON”. [9]

Select the homepage image [10] previously uploaded via “Media Upload” [6].

To select an image, click the “Images” icon. [11] You will be shown an overview of the uploaded files. [12]

Optionally, update the view using the “Update” icon at the top right. [13]

Do the same with the “Free Texts Two Columns” tab. [5]

Save your changes by clicking on the “Save Changes” button. [14]

By clicking on the “Reload” button you will return to the original state of the page without saving any changes. [15]

Close the “Free Texts” [4] or “Free Texts Two Columns” tab. [5]

Note

Please pay attention to the following technical specifications when creating your home page text (image).

• Image size: 1530 x 450 Pixel with 72 dpi
• Save as a web-optimized JPEG file

File names must not contain umlauts or spaces.

Content changes that you make via the Partnershop backend CMS module must be saved and published in order to be displayed in the shop. [1][2][3].

The prerequisite for this is that the edited page has the status “Page Is Currently Released” (green button) [4] and has been saved. To do this, click the “Save Changes” button. [5]

After completing all changes, switch to your Partnershop backend – CMS / Admninistration / Redis Management / Exports. [6]

Click the “Create Productive Version” button. [7]

Your changes will be visible to all customers in the shop after around 2 minutes.

Switch to your Partnershop backend – Customer. [1]

You can use various search fields [2] to display information about your customer data.

It is also possible to export customer data from the partner shop backend.

To do this, click the “Go!” [4] button under “All customers export” [3].

The data is saved in a *.CSV file separated by commas.
This data can then be imported into a spreadsheet program (e.g. Microsoft Excel).

It is important that the previously created *.CSV file is not opened – but imported.

The following steps must be taken into account when importing data.

Switch to your Partnershop backend – CMS / Content / Global / Contacts. [1][2]

Change your details using the input fields [3] for

• Fax number (company)
• Phone number (Company, Service)
• E-mail address (Support, Finance)

Save your changes using the “Save Changes” button. [4]

Note

The data stored in the input fields [3] can be adopted in other content areas (e.g. general terms and conditions, imprint) by using these variables.

Switch to your Partnershop backend – CMS / Content / Global / Menu. [1][2]

Select in the left navigation Menutype / Footer Service Times. [3]

Under “Service times” click on the “Edit” icon [4].

Change your entries. [5]

Save your changes using the “Save Changes” button. [6]

Switch to your Partnershop backend – CMS / Content / Global / Menu. [1][2]

Select in the left navigation Menutype / Footer Social Media. [3]

Select the desired link (e.g. Facebook) under “Social Media” and click on the “Edit” icon [4].

Change your entries. [5]

Customize your display on the homepage. To do this, activate or deactivate individual links.

Save your changes using the “Save Changes” button. [6]

You yourself are the operator of your Partnershop. This requires the provision of legal texts. Yours are affected by this

• General terms and conditions
• Privacy policy
• Imprint

Please ensure that your information is correct and check it regularly to ensure it is up to date.

Switch to your Partnershop backend – CMS / Content / Pages / Content. [1][2]

Select in the left navigation Page / Imprint. [3]
Alternatively, choose Privacy Policy oder Terms + Conditions.

Scroll to the “Free Texts” tab [4] and open it. [5]

Enter the desired text in the “Title” input field. [6] Make sure to maintain the “Heading 3” formatting.

Under “Compose” drag the slider to “ON”. [7]

Enter or change the desired text in the input field and optionally carry out formatting. [8th]

Save your changes by clicking on the “Save Changes” button. [9]

Do the same with the pages Privacy Policy sowie Terms + Conditions.

Make sure to also store your legal texts (general terms and conditions and privacy policy) in the Partnershop backend – CMS / Content / Global / Double Opt-In Layer. [1][2][11]

Enter or change the desired text in the input field and optionally carry out formatting. [12]

Save your changes by clicking on the “Save Changes” button. [13]

Note

The variables stored in the input fields [3] in your Partnershop backend – CMS / Content / Global / Contacts can be adopted in the “Imprint” content area. [10]
This eliminates the need for redundant recording of information for brand name, telephone, fax and email.

Link
How can I change my contact details?

In the Partnershop you have the option of customizing and editing your product information in the form of images and text.
The product catalog is displayed visually in the form of a product overview in your Partnershop.

Frontend

The product overview of the “Top Sellers” product category is automatically displayed on the homepage of your Partnershop. [1]
This feature allows you to discover the most popular products directly.

Change the product category using the navigation bar on the left. [2]
By clicking on a product category you will be taken to a page where all products in this category are listed. [3]

Clicking on a product image [4] takes you to the product detail view. [5]
There you will find further detailed product information and prices.

Backend

There are three areas available in your Partnershop backend for making changes to the product catalog.

• Category
• Product
• Product Variant

These three areas offer you the opportunity to flexibly adapt your product catalog and keep it up to date.

Switch to your Partnershop backend – CMS / Content / Pages and select an area. [6]

The following components are released for editing.

• General Page Data
• Header
• Free Texts Two Columns

Note

The content structure is identical for every area and every product, with a few exceptions.

Unreleased components contain system-dependent content that cannot be changed.

Your editing options in detail

Exemple
Product category: Printing Products
Product: Flyer/Leaflets

To do this, go to your partner shop backend – CMS / Content / Product [7] and select the product you want to edit under “Page”. [8th]

Go to the “General Page Data” component [9] and open it. [10]

Component “General Page Data”

• Page Header H1
  Please note that a change has a direct impact on the display of the product name on the relevant pages.
• Page Title
  A change directly affects the browser title and the mouseover information text within the product overview.
  The browser title should contain keywords relevant to the search.
  Make sure that the length of your entry does not exceed 70 characters.
• Meta Description Tag
  Here you have the opportunity to store SEO-relevant content for search engines.
• Robots Directive (Index, Follow)
  Only activate the two checkboxes if you have created individual content (product information texts).
  Non-individualized content does not lead to a positive search engine ranking.
• Open Graph (Image, Title)
  Using Open Graph information gives them more control over how content appears when sharing on social platforms.
• Search
  Under “Search Keywords”, define suitable search terms that will lead to your content as keywords in search queries.
  The “preview image” is used to display the product within the product overview.

Save your changes by clicking on the “Save Changes” button. [11]

Component “Header”

In this area you can make the following changes.

• Headline
• Headline Color
  Click in the input field [12]. Select the desired color from the color palette displayed. [13] Close the palette by clicking next to it. Cancel the color selection by clicking on the icon. [14]
• Sub Headline
• Headline Image

Save your changes by clicking on the “Save Changes” button. [11]

The adjustments affect the display of the “product detail view” – not the product catalog.

Component “Free Texts Two Columns”

In the 2-column component you have the opportunity to adapt SEO-relevant content for search engines (text and images). [15]
Changes in this area affect the display of the content on the “Product Detail View” page – below the calculation.

Save your changes by clicking on the “Save Changes” button. [11]

Components “Category” and “Product Variant”

The other two areas “Category” [4] and “Product Variant” [6] are processed in a similar way to the “Product” area.

Note

After you have saved your changes in the partner shop backend, it may take some time until the product name is updated accordingly.

In order to use graphics in your content, images must first be uploaded in “Media Upload”.
You can find detailed information on the topic of “Media Upload” via this link.

Yes. Please switch to the Partnershop Backend section CMS an choose Design. Under the option Logo – Shop Logo, click the “Browse …” button and select the Shop Logo file. Confirm the upload by clicking on the button “GO!”. The Shop Logo will displayed after opening the editor in the upper left corner.

Note
The file for the shop favicon requires the following properties.

File format: PNG
Height: 45px (Fixed value)
Width: 256px (Maximum value)

Under the option Logo – Editor Logo, click the “Browse …” button and select the Editor Logo file. Confirm the upload by clicking on the button “GO!”. The Shop Logo becomes will displayed after opening the editor in the upper left corner.

Note
The file for the editor favicon requires the following properties.

File format: PNG
Height: 32px (Fixed value)
Width: 32px (Maximum value)

Note
The file for the software icon requires the following properties.

File format: PNG
Height: 256px
Width: 256px

Please use PNGs with transparency for horizontal display on selected background color if they should contain a shadow.